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Addressing the Unseen Challenges of Hotel Work

Stellar customer service, exquisite facilities, and well-stocked amenities are the hallmarks of the hotel industry. Guests and patrons expect hospitality when paying for these services, whether for vacation, business, or other purposes…
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Three Black-owned hotels empower their communities

On most Caribbean islands, tourism drives the local economy. But not everyone has benefitted. Hundreds of years of enslaved labor in the Caribbean, followed by years of Black people being shut out of access to economic opportunities, has kept Black…
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A hotel boom is underway in Jamaica

During the Caribbean Hotel and Tourism Association's Marketplace tourism conference in Montego Bay earlier this month, Jamaica's tourism minister Edmund Bartlett said Jamaica's room count will increase by 2,000 rooms this year and by 20,000 in five…
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