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Guests at over 3,000 IHG Hotels and Resorts properties in the US and Canada can now check-in using digital technology.
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The uncertainties brought by COVID-19 were a deadly blow to both livelihoods and bottom lines, and it continues into 2021…
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Marriott International Inc. has launched a pilot program for contactless arrival kiosks at several select-service hotels, as well as the launch of a proof-of-concept for contactless grab-and-go marketplaces at two Fairfield by Marriott hotels…
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Technology is evolving at a record pace, and these emerging digital technologies are now reshaping traditional business practices…
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Josh Phillips swore he would never employ a contactless platform or app because he wasn’t sure how it would be received. “My original hesitation was always ‘how would guests react to ordering on their phone?’”…
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A study by consultancy firms Oxera and Edge Health has shown that a single on-arrival antigen test is as effective as a ten-day self-isolation period in reducing imported cases of Covid-19.
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As we move through 2021, we are beginning to see distinct phases in the return to “normal” with many hoteliers making preparations for a multi‐staged recovery scenario…
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A virtual key is the smartphone version of the key or pass found in most hotels. Its mobile version facilitates the guest journey and optimises the welcome at reception…
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Your emails are useless if they never see the light of day! That’s why all good marketers have a solid grasp of email deliverability. It influences the rate at which your emails avoid the spam filter and make it to the inbox…
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Luxury hospitality group the Kessler Collection has announced that it will now accept cryptocurrencies like Bitcoin, Ethereum and Dogecoin as payment across its eight corporate-owned hotels in the U.S…
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Work is due to start on the world's first 'space hotel' in low Earth orbit in 2025 - and it will come equipped with restaurants, a cinema, spa and rooms for 400 people.
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Cybersecurity or info safety is just not the factor loads of travellers take into consideration. You’re about to depart on a well-deserved vacation, and the very last thing you need is much more troubles to consider…
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In his regular column "The Life of a Hotel Doctor", Mike Oppenheim shares remarkable stories around visiting hotel guests as a doctor. 
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Among the highest items on the wish lists of Oyo hotel owners and managers, according to a partner survey, is the ability to assert more direct control over room rates, and to have the flexibility to extend stays and process early checkouts in the…
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Singapore has opened a purpose-built “bubble” facility, dubbed Connect@Changi, to support Covid-safe meetings between foreign business travellers and Singapore residents.  Located five minutes from Changi Airport, the venue will initially launch…
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An upscale hotel in South Korea has issued an apology for a mistake that may have enabled outsiders to see into their sauna.
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Forced to adapt at any even quicker pace than hotels, airlines have already begun to plan for the post-pandemic world. Here's what hoteliers can learn from them.
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Cendyn, a leading provider of cloud software and digital marketing services for the hospitality industry, and NextGuest, a New York and Munich-based CRM and digital marketing leader, combine to become the largest scalable CRM and digital marketing…
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Today’s typical online travel consumer – your past, current and future hotel guest - is exposed to more than 250,000 digital micro-moments a year, from social media interactions to messaging to quick reads of the headlines on their smartphones…
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MSC Cruises will have a humanoid, robotic bartender at the MSC Starship Club onboard its newest ship, the MSC Virtuosa, which is entering service April 16.
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SB Architects, an award-winning international architecture firm focusing on designing soulful and inspiring destinations across hospitality, residential and mixed-use, has released the top trends they anticipate defining 2021 and beyond…
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Becoming increasingly apparent is the unlikelihood of summer holidays abroad. With dreams of boarding planes and jetting away into the sunshine essentially dashed, all any of us can do is start thinking about staycations…
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Let’s all just take a break from the constant news cycle on active COVID-19 case numbers and the rest of worldly distresses. While we’re at it, let’s take a break from eating, too.
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Accor has announced plans for a rollout of its new digital room key technology…
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