How Too Much Reliance On Technology Can Ruin Hospitality for Good
Everybody in hospitality is saying “COVID has changed everything.” Well, if this is true, how come almost all of those spouting off about the new dynamics act as if nothing changed? This makes me wonder if our philosophies and marketing are now…
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Five space-saving tips to steal from this minimalist micro-hotel in Santorini
While we're drawn to admire hotels for their boutique furnishings and audacious color schemes, we never expected to find ourselves falling for their space-saving ideas…
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Hilton does away with daily housekeeping for most U.S. hotels
Hilton has made daily housekeeping optional across most of its brands in the U.S. Effective this week, daily housekeeping will be performed only upon request.
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7 tasks your questionnaire tool must fulfill
Some may dismiss the classic hotel questionnaire as an outmoded feedback tool. But fact is that it has not lost its relevance…
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Cyber Attacks Are Spiking – Is Your Hotel Prepared?
Steven Chabinsky once said, “Thinking of cybersecurity solely as an IT issue is like believing that an entire company’s workforce, from the CEO down, is just one big HR issue.”
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Hilton Housekeeping Is Now On-Demand
During the pandemic we’ve seen hotels cut all kinds of services due to lack of demand and to minimize contact between people. Over the past several months it has become increasingly clear that many of these service cuts are permanent…
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Hotel Booking Scams A Much Bigger Problem Than Previously Known
The problem of “rogue” hotel booking websites is bigger than previously known and is creating enormous problems for travelers and the hotel industry.
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Australian Hotels Win the Right to Undercut Online Travel Agents
Australia‘s competition watchdog on Friday said online booking agencies Expedia (EXPE) and Priceline Group’s (PCLN) Booking.com had agreed to allow Australian hoteliers to offer lower rates for direct bookings by telephone and walk-ins but not…
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Sir Richard Branson sets 11 July to make spaceflight
Sir Richard Branson has named the date he'll fly to the edge of space. It will be 11 July, or very soon after…
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As international travel surges you need to maximize OTA visibility
Summer is here, and traveler confidence is starting to approach its pre-COVID-19 levels…
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Company Details Results of Successful May Test Flight Following Data Analysis Test Flight Program on Track for Flights this Summer
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There Is A Good Chance Google Travel’s Ambitions Are About To Be Reined In, Legislatively
There is a long lobbyist-filled journey ahead for this House committee-backed bill to cut Google Travel down to size. But it’s an important step that was almost unthinkable a few years ago.
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Every Hotelier in Every Role Must Now Understand Technology
Traditionally, aspiring hoteliers enter the industry because they have a passion for service. And we have groomed them as such. But as COVID-19 has so resolutely proven, that time is resolutely over.
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Lufthansa to enable vaccination certificates to appear in app
Lufthansa plans to allow German customers to access their vaccination certificates directly from the carrier’s app.
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United signs agreement to buy Boom Supersonic aircraft
United Airlines has signed an agreement with Boom Supersonic to purchase 15 of the firm’s Overture aircraft.
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Ascott rolls out telehealth, telecounselling and travel security advisory for guests
The Ascott Limited (Ascott) has entered into a global partnership with health and security services company, International SOS, offering guests easy access to services including telehealth, telecounselling and travel security advisory…
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Guest laziness and poor dining room layout contributes to high plate waste at buffets
The research, conducted by Dr. Bettina Grün and her co-authors at Vienna University of Economics and Business (WU Vienna), looked into the harmful tourist behaviour of taking lots of food at buffets – and not eating it – and why this happens…
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EU Digital Covid Certificate launches in seven countries
Seven countries in the European Union have launched the EU Digital Covid Certificate, a month ahead of the deadline for its implementation.
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At least 14 people have died from a cable car accident in northern Italy on Sunday
A spokesperson for the National Alpine Speleological Rescue Corps, which is leading the rescue operation, said a cable snapped Sunday morning when a group was riding in a Stresa-Mottarone cable car from the Lido di Stresa piazza on Lake Maggiore to…
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The end of third-party cookies and what it means for your hotel
Digital marketers are currently being faced with a once-unimaginable shift: the end of third-party cookies…
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Marriott files lawsuit to combat illegal robocalls
We have all gotten them and now Marriott International is taking action to fight them…
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Can technology help hospitality labor shortages?
The hotel industry is being hampered in its recovery by a shortage of labor. The global pandemic is being blamed for the issue because many employees left the sector as hospitality businesses were forced to shut for months on end in 2020 and…
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Boom Supersonic aims to fly 'anywhere in the world in four hours for $100'
The aviation industry is in crisis, there's a global push to cut carbon emissions, and many of us haven't stepped on a plane or hugged far-flung loved ones in more than a year. Reviving the supersonic dream that died with Concorde's retirement…
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What’s next for hotel online bookings?
After more than one year of global pandemic, we are yet to grasp all the different ways in which the virus has changed our lives…
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