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When budgeting for 2022, historical data is no longer appropriate. Instead, hoteliers must establish a new baseline data set.
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A lot more shareable and engaging, video – more recently short-form video – has taken over social media platforms. So, how can you leverage short-form content to grow your business? Which platforms matter? And what are some trends to look out for…
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Many hoteliers leave marketing up to the experts. They have enough to manage without having to know the ins and outs of SEO, open rates, and conversion metrics. Yet, some things are worth the attention…
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Introducing artificial intelligence in a way that feels natural. IHG Hotels & Resorts has designed the hotel room of the future, partnering with Josh.ai to create a voice-controlled smart room at the Kimpton Rowan hotel in Palm Springs, CA…
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Whether hosted in the cloud, on premise, or in a self-managed data center, managing your security risks should be IT’s top priority to keep your data, and your guests, safe
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The pilot program rolls out today with free deliveries at select Hyatt Place locations in the U.S., expanding the brand’s Necessities Program.
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Global cybercrime is expected to grow 15% year over year for the next five years, costing companies worldwide an estimated $10.5 trillion by 2025 – more than triple the cost of $3 trillion in 2015.
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Big data is a term that has been used by analysts in this industry and many others…
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When you have an idea to start a business, you create a business plan to describe the goals of your company and how you plan to reach them…
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Stability is important. Hotels, casinos, and resorts have guests they need to serve right now, today…
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Over much of the last decade, OTAs (online travel agencies) have become the most common way that people book hotels…
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Brazilian airline Azul has signed a $1 billion commercial and strategic alliance with Germany-based Lilium, a startup that makes electric vertical take-off and landing (eVTOL) jets to transport people and goods…
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Commercial laundries serving the hospitality and leisure industries are warning that that cost increases and labour shortages are crippling their recovery, and that they are being forced into increasing their prices…
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Hotels have lost several months of revenue; the rebound is slower than initially expected and increasing the average daily rate (ADR) is a common challenge…
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More than a quarter of a million hospitality workers have recently been, or are currently, self-isolating after being ‘pinged’ by the NHS Covid app.
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Housekeeping standards for cleaning guestrooms often vary amongst brands and franchisors…
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Porsche SE, the family holding company that controls Volkswagen Group, is the latest big investor to bet on space's crucial role in developing future technologies.
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All-inclusive resorts are always going to be dominated by leisure travel, but it’s a smart move by Hilton to position these properties for some level of corporate meetings and events…
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Are robots the future of helping the struggling hospitality industry? That’s what researchers at New Mexico State University are working to find out. It’s no secret many hospitality businesses are having a hard time hiring right now…
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With the volume of travel greatly reduced and marketing budgets slashed, hoteliers know it’s more important than ever to understand which distribution strategies are driving bookings.
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London-based fintech giant Revolut has launched a new app feature designed for travel. ‘Stays’ allows UK customers to browse and book accommodation through the same app that they use to manage their finances…
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Personalization is more than an advertising industry buzzword—it is one of the most common goals of modern marketers.
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Everybody in hospitality is saying “COVID has changed everything.” Well, if this is true, how come almost all of those spouting off about the new dynamics act as if nothing changed? This makes me wonder if our philosophies and marketing are now…
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While we're drawn to admire hotels for their boutique furnishings and audacious color schemes, we never expected to find ourselves falling for their space-saving ideas…
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