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Welcoming travelers back while still absorbing the shockwaves of the COVID-19 pandemic has spurred a digital evolution for the travel and tourism industry. A rapid move to the cloud offers new ways of reaching customers—and introduces new risks…
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In July 2011, I got a call from Brian Chesky. HomeAway was six years old, having been formed by acquiring the grand dames of the online vacation rental industry. What, he asked, did HomeAway do when a guest tried to destroy the home…
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A tech revolution has been ushered in over the past decade, setting the stage for transforming the online space as we understand it…
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Now that Covid is waning, it is time for us to re-examine how to use communications media to our full advantage…
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Data – it’s the currency of the modern age…
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TMCs in tech arms race – scale and capabilities to invest will win, says ex-CWT chief, now Sabre president
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The effects of the pandemic have perhaps made it more difficult to spot travel trends and behaviors. Nevertheless, there are some undeniable facts regarding the changing expectations and behaviors of travelers…
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As travel started to resume, scammers and hackers are also back to take their share of the business…
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Uber is moving even closer to capturing the end-to-end travel journey by adding trains and car rentals and soon flights and hotels to the Uber app in the United Kingdom.
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From company culture to making the right type of technology available to employees, companies must rethink the way they interact with staff.
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Having a monthly financial statement for your hotel is the key to creating an effective management process inside your business. But, like many things in life, hotel financial statements are not all equal…
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A guestroom at Four Seasons Jackson Hole will soon look a lot more different than it did three years ago. 
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Hospitality businesses are the third most targeted for cyber attacks as they gather more customer data
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Well-being initiatives have certainly been on the rise in the hotel industry, with sustainability and sanitation measures trending upward, especially post-COVID…
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Radiant166 restaurant at the Marriott Fort Lauderdale Airport in Florida has found a new busser, and she is very efficient at her job…
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The past few years have seen an increase in weather related incidents and natural disasters in the United States – an unwelcome spike which is not expected to slow down any time soon…
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The new integration enables users to earn rewards and incentives through an addictive gaming experience.
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The goal is for every hotel to aim for net positive environmental impacts, whatever their starting point.
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“The best-laid schemes o’ Mice an’ Men / Gang aft-a-gly” said Robert Burns in his poem To a Mouse in 1785…
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Four Seasons Resort Lanai has announced the debut of the Lanai Observatory, offering a new astrotourism experience for guests, residents and students alike.
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The reservation system that is the backbone of airlines around the world has terminated its agreement with Aeroflot, crippling the majority government-owned carrier's ability to sell seats.
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Mobile wallets aren’t just for payments; brands can use this tool to digitize everything from membership cards to room keys. Plus, it can be used for marketing via lock screen notifications.
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Swiss and its parent company, the Lufthansa Group, have partnered with synthetic fuel group Synhelion to use its solar fuel.
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FreshAir1 monitors, immediately detects, and proves tobacco and marijuana smoking in casino hotels.
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