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The hospitality industry has always faced a unique challenge that most other industries don’t have: Repeat customers are hard to come by. Studies show that around 90% of all hotel guests never return for a second stay…
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Investing in technology now after two years of dismal results may seem counterintuitive, but the financial benefits and improved guest experience will be significant.
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Choice Hotels International Inc. has entered into a strategic agreement with Circus Circus Hotel & Casino for the Las Vegas property to join the Ascend Hotel Collection…
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Social media is an important part of your hotel marketing strategy. It has evolved more rapidly than any other marketing platform in history and doesn’t show any sign of slowing down.
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World Heritage Day, also known as the International Day for Monuments and Sites, is celebrated on the 18th of April every year to raise awareness about the importance of preserving our heritage and culture…
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You might be reading this and saying to yourself, “Well, for sure every hotel needs a daily pick-up report.” But I bet you would be surprised how many hotels do not use their pick-up report and or they do not use it properly…
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Incorporating the great outdoors indoors comes at a high cost — but ultimately with a high return on investment for hoteliers, and their guests.
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Personalization is a buzzy word on many hoteliers' lips. But only a handful of operators, brands, and agencies, such as Rosewood, Virgin, The Nines, and Muzéo, seem to be truly learning how to deliver individualized service…
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