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The emerging EV automotive market could be a giant boon for the hospitality industry if hoteliers are willing to bet on it early.
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Welcoming travelers back while still absorbing the shockwaves of the COVID-19 pandemic has spurred a digital evolution for the travel and tourism industry. A rapid move to the cloud offers new ways of reaching customers—and introduces new risks…
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A recent, very heated, discussion on LinkedIn about direct online vs OTA distribution prompted this article…
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Accor and joint venture partner Ennismore have announced plans to open more than 1,000 properties under the Jo and Joe brand in China.
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While it may be true that there is no "one-size-fits-all" model for guest satisfaction in the hospitality industry, The Outrigger Way has gotten us fairly close to cracking the code.
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In July 2011, I got a call from Brian Chesky. HomeAway was six years old, having been formed by acquiring the grand dames of the online vacation rental industry. What, he asked, did HomeAway do when a guest tried to destroy the home…
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A tech revolution has been ushered in over the past decade, setting the stage for transforming the online space as we understand it…
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Hilton will open its first net-zero hotel in the US next month, with bookings from mid-May. The hotel is in a building which was originally opened in 1970 as the Armstrong Rubber Company Headquarters…
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