Back to the land of the pharaohs
Egypt appears to be getting back on its feet after years of economic turmoil and social unrest, intensified by the pandemic…
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Back to the land of the pharaohs
Egypt appears to be getting back on its feet after years of economic turmoil and social unrest, intensified by the pandemic…
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How to Annoy a Journalist and Waste Your Time with the Press
On joining a recent webinar where journalists shared their pet peeves with PRs, I took notice and reflected on my experience as a PR person pitching stories and content to the media.
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Robot-run hotels are here, but guests have mixed reviews
In 2015, Japan opened the world’s first all-robot-run hotel, and called it Henn na (or “Strange”) Hotel. The machine menagerie had a short run before management decided to change up its strategy in 2019, and replaced half the staff with humans…
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In Vino Veritas XCII: Don’t Forget Your Waitstaff
Many hotel restaurants do not have a sommelier. Or, if they do, there may be shifts where that position is not filled – midday lunches, for example…
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Best practices for effective hotel contact center management
Ever thought about how you could make your hotel contact center work better for you? The hotel contact center plays a key role in converting first-time guests into regular guests and encouraging repeat business from existing patrons…
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Ecolodges in the Middle East: The new big thing
While global interest in ecotourism has been growing at a rapid pace, inflation has also started to shape travel choices…
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SeaPods: Giving A New Meaning to Ocean Front Living
For three-and-a-half years, Grant Romundt – co-founder of Ocean Builders – lived in a floating home in Toronto.
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At Virtuoso, a microcosm of industry activity
The most colorful description of a company's experience during Covid was conveyed to me by Joss Kent, CEO of AndBeyond, whose safari lodge business' strategy is driven exclusively by its sustainability-related impact objectives…
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