Top Voucher Mistakes Hoteliers Make and How to Avoid Them
You’ll find many articles on how to market vouchers correctly. This one is a bit different…
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Attracting, managing and retaining the Millennial workforce in hospitality
While the global hospitality industry is expanding rapidly, it is a difficult time for businesses to recruit and retain staff after a distinct labor shortage post-pandemic…
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Top Five Qualities of Successful Hotels
A thriving hotel is something to be proud of. Getting a hotel to a place where it is profitable and successful takes lots of work and careful consideration. Hotels impact guests’ lives in ways that few other businesses do…
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Jamba Robotic Kiosk Opens In Travel Stop
Love's Travel Stops in Williams, California, debuts a Jamba by Blendid Robotic Smoothie Kiosk.
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Carina Chorengel on Hyatt's Asia-Pacific expansion plans
Early this year, Hyatt Hotels Corp…
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This Is How To Communicate With Customers
In our customer service workshops, we do an exercise in which we ask participants what their favorite companies are to do business with and why. We almost always get Amazon as an answer. One of its success traits is communication…
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Radisson Hotel Group Isn’t Finished With Transformative Strategy
Radisson Hotel Group is nearly unrecognizable from the company it was five years ago, thanks to a strategy shift and metabolism boost. Now, turnaround artist and CEO Federico González aims to double the company's footprint by 2025…
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Recruitment Fraud Is A Serious Problem When Hiring Staff
Have you ever been cheated, exploited, manipulated, and jerked around by a candidate who wanted a job in your organization? You may have, but perhaps you don’t know.
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