WYNN PRESIDENT TEACHES, LEADS WITH STORIES
Brian Gullbrants has opened 23 hotels during his career and as a result developed a habit of personally delivering employee orientations…
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Most interesting
Time for Hotels to Stop Cheating on Their Branding
Hotels use a branding model that is, for the most part, broken. That reality leaves a gap for savvy marketers to exploit. Here's a refresher on tactics to use according to the professor who literally wrote the book on hospitality branding…
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Why Headhunters Don’t Answer Your Emails or Calls
My story starts like this: Once upon a time when I was a candidate myself but there is nothing fairy or fabulous about this real-life experience of mine.
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Seven Ways to Handle Abusive Customers (And One Way Not To)
No employee should be treated poorly by customers and I feel bad for the people who work at the airport luggage office.
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The branding decision process from the owner’s perspective
The thought process involved in the branding decision process will undoubtedly impact the long-term success of the asset…
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Travelodge opens first new-build “budget luxe” properties
Travelodge has unveiled the first two new-build hotels featuring its recently-launched “budget luxe” design concept.
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Serge Trigano, co-founder of Mama Shelter
“Life is flamboyant and sassy,” according to Serge Trigano, the co-founder of Mama Shelter. The entrepreneur is making his mark on the hospitality industry by creating a new lifestyle boutique accommodation concept…
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Personalized Prices: The Next Step in Hotels’ Online Presence?
For a long time, hotels have been educated on the benefits of personalized offers. Algorithms can not only can personalize offers but can also pricing.
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