What I Learned About Ransomware at HITEC 2022
Planning for a ransomware attack is like planning for your own funeral: No one wants to do it, but everyone is better off because of it.
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What I Learned About Ransomware at HITEC 2022
Planning for a ransomware attack is like planning for your own funeral: No one wants to do it, but everyone is better off because of it.
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What Can I Do With a Hospitality Management Degree?
From luxury marketing to real estate, sports to finance, hospitality is not just about hotels.
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Guest Loyalty is Not Dead – It’s Just Really Boring
Across industries, marketers and business owners find themselves ruminating over the same question – is loyalty dead?.
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10 Things to Look For In a Hotel Booking Engine Provider
Your hotel booking engine provider should give you a highly flexible, fully controllable, feature-rich solution, along with genuinely in-depth reporting and a capable team ready to support you.
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Trend Watch: Thermal Bathing More Popular Than Ever
Hotels and resorts have long led the charge when it comes to creating beautiful, authentic hydrothermal (also known as "aquathermal") bathing circuits, giving guests access to experiences they otherwise might be hard pressed to find anywhere else…
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Restaurants Face an Extortion Threat: A Bad Rating on Google
Emails sent to dozens of restaurants, including those with Michelin stars, threaten a barrage of one-star reviews unless owners pay.
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3 Hotel Website Tips to get More Direct Bookings in Summer 2022
Summer 2022 is here, and everyone is eager to enjoy the full experience of the season, which is excellent news for recovering hotels worldwide…
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Hotels' investments in coworking amenities are paying off
Hotels that have long invested in coworking amenities are now seeing those investments pay off, as pandemic-era travelers increasingly seek out spaces purpose-built for remote work.
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RECONSIDERING THE AMERICAN PLAN FOR TREVPAR
Some hotel terminology from a bygone era and one that is very much critical for today:
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Ten years ago, I was somewhat entertained and charmed by the likes of Ramsey, Oliver and Harriot. Their cooking shows were a step up in culinary entertainment. I was a fan…
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Web 3.0 Spawns NFTs, Virtual Worlds and a Giant Revenue Opportunity
If Nike can sell a pair of virtual shoes for $186,000, what will people pay for an NFT that grants them exclusive digital and physical perks at your hotel?
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The cost of acquiring a guest: Making the most of your booking channels in a recovering market
As international travel returns following the easing of pandemic-related restrictions and the hotel sector prepares for higher volumes of demand, property owners and investors will be looking to recoup some of the losses their businesses have…
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Cyberattack on Luxury Resort Should Put Hospitality Industry on High Alert
Cybercriminals are finding new ways to hold their victims hostage – and a recent cyberattack on a luxury resort should serve as a warning for your business.
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Understanding the role of a Hotel Asset Manager
Insights about the job description and specific tasks of a Hotel Asset Manager by visiting lecturer, Heinz Wehrle. Hotel Asset Management requires a holistic overview and understanding of the hotel business in its entirety…
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Give Guests What They Want: Self-Service Options
Whether its via QR codes, mobile apps or web apps – contactless technology drives revenue and guest satisfaction.
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Call Erik Warner the conscience of the hotel business…
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Hotels Test Custom Room Rates That Appeal to Guest Tastes
Hotels have talked about attribute-based selling for years. Yet a new study gives more support to the concept, where a traveler chooses perks, such as a view from a high floor, to get a bundled price upfront…
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Toxic leadership: How to spot it, survive it and thrive
Autocratic and overbearing styles of leadership were once considered socially and professionally acceptable in certain types of organizations…
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