태그별

From refugees to retirees, Chief Human Resource Officer Debra Punke shares how Concord Hospitality is doing its best to combat the current hospitality labor shortage.
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They say smart people can hold two opposing ideas in their minds and still function. So hotel executives must be geniuses, as they watch bookings stay strong while economic worries rise.
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Key performance indicators, better known as KPIs, are touchstones used to measure progress toward the desired outcome.
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As the world emerges from COVID lockdown and adopts contactless as a norm, marketing teams place greater dependency on social media, and technology is used to help provide customer service while at the same time, compensating for the shortage of…
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According to a recent GlobalData report, 573 deals (including mergers & acquisitions, private equity, and venture financing) were announced in the global travel and tourism (T&T) industry in the first half of 2022, reflecting a 3.1% increase over…
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A central problem with the hospitality industry’s current labor crisis is that by framing it as a ‘crisis’ we are presuming that the shortage will naturally pass by and labor conditions will eventually return to how they were in 2019…
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Global superstar David Beckham is fronting the latest campaign by Qatar Tourism. The latter has launched a new stopover holiday campaign to support its tourism goals attract more than six million visitors a year by 2030…
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The Munich-based Ruby Group is now offering all employees a share in the hotel group’s profits and are also introducing a new 35-hour workweek with no change in salary for employees.
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In our past Insights articles, we expounded upon the value of good translation and how content that is not only well-translated but can inspire CTA engagement in your marketing and outreach efforts. Indeed, it goes without saying that a customer is…
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There’s no one-size-fits-all solution to verification and authentication issues, but businesses can improve the lives of their customers and employees through the use of passive biometric technology.
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A famous portrait of World War II-era British Prime Minister Winston Churchill was stolen from an Ottawa hotel and replaced with a copy without staff noticing for months. It took officials at the Fairmont Chateau Laurier Hotel at least eight months…
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You've seen the renderings (or maybe you've created them) – bustling lobbies and dining rooms, tranquil spas and lanais, immaculate porte-cocheres that look like luxury car showrooms.
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Pro-snowboarder turned three-time Michelin star Chef Akira Back recently opened his 20th restaurant, Akira Back Dallas with the majority of his locations inside high-end hotels such as Yellowtail at The Bellagio in Las Vegas, as well as restaurants…
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Saudi Arabia has unveiled the master plan for its Rua Al Madinah Project which will be constructed in the area east of the Prophet’s Mosque.
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Egypt appears to be getting back on its feet after years of economic turmoil and social unrest, intensified by the pandemic…
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On joining a recent webinar where journalists shared their pet peeves with PRs, I took notice and reflected on my experience as a PR person pitching stories and content to the media.
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In 2015, Japan opened the world’s first all-robot-run hotel, and called it Henn na (or “Strange”) Hotel. The machine menagerie had a short run before management decided to change up its strategy in 2019, and replaced half the staff with humans…
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Many hotel restaurants do not have a sommelier. Or, if they do, there may be shifts where that position is not filled – midday lunches, for example…
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