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There are an awful lot of IoT devices out there that have little to no protection against malware attacks, creating very attractive attack points for bad actors.
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When crafting the perfect hotel experience for your guests, part of the plan has to include top-notch housekeeping routines…
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Is your resume good enough to stand out to a hiring manager or an artificial intelligence bot that's doing first round screening? Optimize your CV with the skills that hospitality managers are looking for…
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SEO, or search engine optimization, improves the visibility and ranking of a website on search engine results pages (SERPs). SEO can be a powerful tool for booking traffic and generating leads for hotels…
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Over the past year, we’ve bolted out from the gates in the aftermath of the pandemic, staying at multiple properties with daily rates in excess of 1,000 dollars, euros, or pounds as part of our consultancy work auditing luxury hotels to improve…
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While verbal or physical assaults of a staff member may be rare, those on the receiving end say they are grateful that management and owners care and are prepared
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From logistics to upfront costs, becoming a green, reduced-carbon resort is a challenge. But it's one that quite a few Caribbean resort owners are not shying away from.
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Hyatt has launched a new experiences platform for members of its World of Hyatt loyalty programme.
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South Korea’s antitrust regulator said Tuesday it would slap two Booking Holdings brands fines of $1,750 (2.5 million won) for its flagship brand Booking.com — and a similar fine on sister brand Agoda — for not clearly telling customers that their…
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After a frenetic week down in Orlando at the end of June for this year’s HITEC, it’s clear that one trend firmly embedded in the hospitality landscape for the next few years is the QR (quick response) code…
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Singapore is set to welcome its first ever "supertall" skyscraper, a term used to describe buildings that exceed 300 meters (984 feet) in height.
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Everyone is talking about NFT (non-fungible token) technology, and businesses are spending big bucks on massive opportunities for bringing this technology to the hospitality industry.
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Workers are finding modern PMS technology to be more efficient and easier to use because it seamlessly connects nearly every area of hotel operations.
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The hotel check-in process is practically the same as it was a hundred years ago. Hotels require guests to register, which involves the guest providing or confirming personal information, including contact information and a signature…
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If guests are still required to dial a prefix before accessing 911 operators, if your front desk still intercepts these emergency calls, or if your MLTS doesn't deliver the street address, floor number and room number from where the call originates…
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As has been well-documented, the Covid-19 pandemic had a significant impact on the hotel industry.
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A recent American Hotel & Lodging Association Foundation survey found that 97% of hotels are experiencing staffing shortages.
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If Walmart and PayPal are already using this strategy to recruit new hires, why aren’t you?
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Spoiler alert: if you are looking for a quick answer to this Shakespearean-like question, you will not find it. As a matter of fact, you are probably going to walk away from this post with more questions than answers. But this is to be expected…
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Guest expectations were put through the ringer this past summer…
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Hoteliers are knee deep preparing 2023 budgets, but until the hospitality industry is back in full swing, many will be looking for ways to short-cut spending…
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While demand for events and conferences continues to skyrocket, hoteliers should remain mindful that not all is the same as it was pre COVID-19.
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Hotel guests will increasingly be looking for their chosen hotels to provide wellness amenities baked into the nightly rate and as add-on experiences.
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We are all familiar with ‘buyer’s remorse’ – but what about a buyer’s hesitation? The moment a consumer stares at their digital shopping cart, consumed with quiet contemplation before making the final decision to purchase…
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