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There’s no way you can avoid the topic of inflation if you’re reading or watching the news. With COVID-19, and now the Russian-Ukrainian conflict, we witnessed a massive increase in the costs of products and services…
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The global travel and tourism industry's post-pandemic recovery is gaining pace as the world’s pent-up desire for travel rekindles.
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A while ago, I was conducting some focus groups with frequent travelers.  The participants were educated, experienced, and frequent guests at hotels and resorts…
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The pandemic has forever changed the future of travel. However, the travel demand is up much higher, and new travel trends have emerged since restrictions were relaxed.
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As my colleague Stephen O’Connor says, “bridge lenders are keeping the industry going – they lend where others won’t and have a penchant for executing on the most innovative hospitality projects.” This is truer now than it has ever been with…
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I am often complimented on the success of our business, the creativity of the premise and the length of time we have been in business…
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The short-term rental segment in Europe was on track to generate gross bookings of over €40 billion in 2020 – then came COVID.
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Hotel businesses are starting a long recovery process and summer is not looking too bad. The pandemic is over (at least officially.) That’s great news.
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In today’s globalised world, more and more hotel firms are expanding their business overseas. Yet success in the international arena may not translate into success at home, warn Dr Alice H. Y…
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Despite a "choppy start to the year" due to the omicron variant, Hilton Worldwide Holdings saw demand pick up "meaningfully month over month" in the first quarter, according to Hilton CEO Chris Nassetta…
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Investing in technology now after two years of dismal results may seem counterintuitive, but the financial benefits and improved guest experience will be significant.
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You might be reading this and saying to yourself, “Well, for sure every hotel needs a daily pick-up report.” But I bet you would be surprised how many hotels do not use their pick-up report and or they do not use it properly…
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Personalization is a buzzy word on many hoteliers' lips. But only a handful of operators, brands, and agencies, such as Rosewood, Virgin, The Nines, and Muzéo, seem to be truly learning how to deliver individualized service…
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A recent, very heated, discussion on LinkedIn about direct online vs OTA distribution prompted this article…
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You likely have your blinders on for the summer ahead. It will be an exciting one, to say the least, as travel recovery gets underway and we continue to contend with labor problems…
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The disruptor of traditional hospitality industry takes a new approach to loyalty programs
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Franchise owners thrive from the latest advancements in hotel tech to drive automation, productivity, guest service, and revenue
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As the first woman to serve as the president and managing director of Atlantis Paradise Island Bahamas, Audrey Oswell said despite the leadership obstacles she has faced, they never got in the way of her achievements…
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World’s third largest hotel brand to implement SP Square’s advanced operations management technology platform as Company Standard.
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The concept of franchising has, for the most part, performed positively in spite of lockdowns, supply issues and other factors. Abdul Kader Saadi, managing director of Glee Hospitality, puts multi-unit franchising in the spotlight…
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IHG Hotels and Resorts’ hotel brand Voco is trialling new tailored service ‘Turn Up’ at select properties in the UK.
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Let's be real – the desire to travel is definitely there.  This is true for people around the world.  People living in the US want to go to US destinations they have never been to or to a country they have seen only in movies.  People from other…
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Peter Strebel said the pandemic has taught him a lot about himself and he points to three specific takeaways that have made him a better businessperson…
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The pandemic has shifted the industry’s focus from fitness to wellness — which means reimagining investments in spaces like the hotel gym, and shared equipment.
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