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The short-term rental segment in Europe was on track to generate gross bookings of over €40 billion in 2020 – then came COVID.
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Hotel businesses are starting a long recovery process and summer is not looking too bad. The pandemic is over (at least officially.) That’s great news.
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In today’s globalised world, more and more hotel firms are expanding their business overseas. Yet success in the international arena may not translate into success at home, warn Dr Alice H. Y…
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Despite a "choppy start to the year" due to the omicron variant, Hilton Worldwide Holdings saw demand pick up "meaningfully month over month" in the first quarter, according to Hilton CEO Chris Nassetta…
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Investing in technology now after two years of dismal results may seem counterintuitive, but the financial benefits and improved guest experience will be significant.
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You might be reading this and saying to yourself, “Well, for sure every hotel needs a daily pick-up report.” But I bet you would be surprised how many hotels do not use their pick-up report and or they do not use it properly…
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Personalization is a buzzy word on many hoteliers' lips. But only a handful of operators, brands, and agencies, such as Rosewood, Virgin, The Nines, and Muzéo, seem to be truly learning how to deliver individualized service…
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A recent, very heated, discussion on LinkedIn about direct online vs OTA distribution prompted this article…
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You likely have your blinders on for the summer ahead. It will be an exciting one, to say the least, as travel recovery gets underway and we continue to contend with labor problems…
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The disruptor of traditional hospitality industry takes a new approach to loyalty programs
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Franchise owners thrive from the latest advancements in hotel tech to drive automation, productivity, guest service, and revenue
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As the first woman to serve as the president and managing director of Atlantis Paradise Island Bahamas, Audrey Oswell said despite the leadership obstacles she has faced, they never got in the way of her achievements…
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World’s third largest hotel brand to implement SP Square’s advanced operations management technology platform as Company Standard.
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The concept of franchising has, for the most part, performed positively in spite of lockdowns, supply issues and other factors. Abdul Kader Saadi, managing director of Glee Hospitality, puts multi-unit franchising in the spotlight…
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IHG Hotels and Resorts’ hotel brand Voco is trialling new tailored service ‘Turn Up’ at select properties in the UK.
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Let's be real – the desire to travel is definitely there.  This is true for people around the world.  People living in the US want to go to US destinations they have never been to or to a country they have seen only in movies.  People from other…
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Peter Strebel said the pandemic has taught him a lot about himself and he points to three specific takeaways that have made him a better businessperson…
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The pandemic has shifted the industry’s focus from fitness to wellness — which means reimagining investments in spaces like the hotel gym, and shared equipment.
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Zero-proof cocktails crafted with the same care and techniques as alcoholic beverages are increasingly slaking nondrinkers’ thirst at hotels and theme parks and on cruise ships.
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There are many instances where a couple or group of two or three diners each want just a bit more than a glass of wine yet not a full bottle…
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Hyatt Hotels Corporation has introduced Work from Hyatt: Offsite, a corporate retreat concept created in response to the evolution of remote work and growing demand from businesses to connect with colleagues in person after two years of virtual…
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Thomas Magnuson, CEO, Magnuson Hotels, calls for a return to the fundamentals of filling a hotel.
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Direct booking is a trend that is becoming more and more popular among guests. They want to receive a full offer, without intermediaries and with 24/7 reservation access…
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For many hotels and resorts, snags in the global supply chain have made it incredibly challenging to procure everything from headboards to cabinets -- even chicken.
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