Upscale extended-stay hotels move toward near-term recovery
We knew it would happen sometime. According to The Highland Group’s U.S…
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Europe’s Hotels Risk Lights Out in Energy Crisis Spawned by Ukraine War
European natural gas prices are roughly ten times higher than a year ago. Hotel owners may struggle to pass on to guests added costs for heat and lights, given that they've already been charging higher than average rates…
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4 different ways to make tipping fair in your hotel
For most hotel staff, tipping is one of the best ways to supplement what is often a minimum wage income…
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Hotels Stick to Upbeat Forecasts Even With Concerns Over Cooling Demand
They say smart people can hold two opposing ideas in their minds and still function. So hotel executives must be geniuses, as they watch bookings stay strong while economic worries rise.
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DO’s and DON’Ts of Hotel Technology in 2022
As the world emerges from COVID lockdown and adopts contactless as a norm, marketing teams place greater dependency on social media, and technology is used to help provide customer service while at the same time, compensating for the shortage of…
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An employee scorecard to solve labor shortages
A central problem with the hospitality industry’s current labor crisis is that by framing it as a ‘crisis’ we are presuming that the shortage will naturally pass by and labor conditions will eventually return to how they were in 2019…
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Translation ROI: How Do We Gauge The Value Of A Good Translation?
In our past Insights articles, we expounded upon the value of good translation and how content that is not only well-translated but can inspire CTA engagement in your marketing and outreach efforts. Indeed, it goes without saying that a customer is…
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STAR CHEF’S TAKE ON SUCCEEDING IN THE KITCHEN
Pro-snowboarder turned three-time Michelin star Chef Akira Back recently opened his 20th restaurant, Akira Back Dallas with the majority of his locations inside high-end hotels such as Yellowtail at The Bellagio in Las Vegas, as well as restaurants…
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At Virtuoso, a microcosm of industry activity
The most colorful description of a company's experience during Covid was conveyed to me by Joss Kent, CEO of AndBeyond, whose safari lodge business' strategy is driven exclusively by its sustainability-related impact objectives…
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The importance of branding in the hospitality industry
If you have been working in the hospitality industry in the last few years, chances are you’ve been hearing catchphrases like “stay on brand” and “that’s very on brand” more and more often.
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Meetings: The Black Hole of Hotel Revenue and Productivity
Meetings are the black hole of productivity. I’m not saying this just to be dramatic. There is plenty of evidence coming your way. Keep reading!
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Why Self-Service is Hospitality’s New Normal
The hospitality industry has gone through a transformational phase over the past three years…
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The Effects of Booking Abandonment Go Beyond Loss of Revenue
The travel industry is always in a state of flux. New technologies emerge, consumer travel habits change, and new trends emerge…
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Hotel Revenue Forecasting: Definitions, Models, and Best Practices
As unpredictable as it can be at times (especially through the COVID-19 pandemic), forecasting is still an important part of running a hotel and being able to make strategic revenue management decisions…
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Hyatt to Use More Automation When Setting Hotel Room Rates
Hyatt's move to change its revenue management software foreshadows a broader trend. Expect more hotel companies to embrace automation while looking at a bigger picture than just the supply and demand of rooms…
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Hotel companies reap the benefits of Europe's travel surge
Europe's summer travel surge has been a boon to hotel giants Marriott International and Hilton, with both companies crediting the return of international travel to Europe as a key revenue driver during the second quarter…
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WYNN PRESIDENT TEACHES, LEADS WITH STORIES
Brian Gullbrants has opened 23 hotels during his career and as a result developed a habit of personally delivering employee orientations…
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The branding decision process from the owner’s perspective
The thought process involved in the branding decision process will undoubtedly impact the long-term success of the asset…
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Where Choice Hotels’ Radisson Acquisition Could Supercharge Growth
Choice Hotels on Thursday offered the first in-depth details of plans for its $675 million acquisition of Radisson Hotel Group Americas. The endgame? Boost those franchise royalties.
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MARRIOTT REPORTS SOLID BEAT, REINSTATES STRONG GUIDANCE
Marriott International reported second quarter earnings on Tuesday, beating consensus estimates nearly across the board and reinstated guidance for the second half of 2022 that suggests further improvement in operating fundamentals…
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Sales after the Tsunami of the Digital Evolution
As we continue exploring commercial strategy's evolution, one discipline remains in its original form, Sales…
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Fraud Protection for Hoteliers: What You Need to Know
As many businesses prepare for a potential recession, hoteliers and resort managers can arm themselves against rising fraud costs through education, awareness and prevention.
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FORTE DYNASTY KEEPS CHASING OPPORTUNITIES
At age 77, the only thing Sir Rocco Forte is considering is the way forward – to see what Rocco Forte Hotels, now celebrating its 25th anniversary, can do next…
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It's all about partnerships. Really.
After 40 years of welcoming travelers from across the beautiful wilderness of sub-Saharan Africa and India, I stepped away from the business at the end of last month…
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