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Planning for a ransomware attack is like planning for your own funeral: No one wants to do it, but everyone is better off because of it.
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Across industries, marketers and business owners find themselves ruminating over the same question – is loyalty dead?.
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Hotels that have long invested in coworking amenities are now seeing those investments pay off, as pandemic-era travelers increasingly seek out spaces purpose-built for remote work.
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Some hotel terminology from a bygone era and one that is very much critical for today:
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As international travel returns following the easing of pandemic-related restrictions and the hotel sector prepares for higher volumes of demand, property owners and investors will be looking to recoup some of the losses their businesses have…
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Insights about the job description and specific tasks of a Hotel Asset Manager by visiting lecturer, Heinz Wehrle. Hotel Asset Management requires a holistic overview and understanding of the hotel business in its entirety…
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Hotels have talked about attribute-based selling for years. Yet a new study gives more support to the concept, where a traveler chooses perks, such as a view from a high floor, to get a bundled price upfront…
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If I know anything about sales and selling now, it is largely because of my own experience and that is primarily failures.
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I recently watched a documentary on fraud and why the auditors were unable to detect anything even when they were right on top of what was so obvious to the person featured in the interview…
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Marriott International, Inc…
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All hotels, regardless of location, standard or size have late cancellations and no-shows. These tend to leave rooms empty and unsold, representing a financial loss at the end of the day…
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“Success is a continuous journey and not a specific destination” is how Amine Moukarzel, president and partner of Louvre Hotels Group and Golden Tulip Hotels MENA, views the world…
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The nature of the hotel industry is changing in Latin America with third-party managers starting to gain traction as more viable option for owners who can benefit from some scale, more sophisticated management practices and services…
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Some instincts are timeless. And in hotels, the need for giving and receiving hospitality is one of them…
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While upselling often gets touted as a great way to boost revenue and the guest experience, its importance goes way beyond that. 
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Everyone compares themselves against themselves. Has their weight increased or decreased? Did their number of steps increase this week compared to the previous week? Did they get more sleep last night than the previous night…
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Despite the efforts of brand leaders to create meaningful differentiation of hotel flags, when I speak with both professional and social meeting planners, they generally express seeing very little difference, at least within any given market…
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Which upselling offers work best? And how much ancillary revenue can I expect to make with upselling at my hotel?
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Signing up a hotel operator can be a daunting task to some, while others consider it almost trivial. We believe a careful evaluation is in order to find the best match.
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A focus piece that resumes the challenges of independent hotels in their CSR journey…
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Aren’t digital signs used mostly in retail? Aren’t they more commonly seen at events and such? Isn’t it only cinemas that use digital signs around their entrances? In truth, digital signs are used in all those circumstances, but they are also…
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Though luxury hotels are typically the first segment to feel the sting of calamity, they, on average, have a sharper recovery compared to other segments.
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It seems the new normal in hotels is smaller sales teams and the battle cry from these teams is “We are too busy to sell.” RFPs are rolling in again and all they can hope to do is to keep up with them—one at a time…
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The ever-evolving state of the restaurant industry has made restaurant management as relevant as it is challenging. Ralph Nader, CEO of Amber Consulting, unpacks this topical issue.
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