How personalization contributes to increased revenue and profits
Hotels are often biased when creating offerings and packages for potential guests because they make decisions based on a hunch or past experiences that are no longer relevant…
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Growing your M&E Revenues in a Recovering Market
To say that the meetings-and-events (M&E) industry was significantly disrupted by the pandemic would be an understatement…
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Starbucks, McDonald’s top restaurant ranking
Starbucks and McDonald’s continue to be the world’s most valuable restaurant brands, according to the 2023 “Restaurants 25” report from independent brand valuation consultancy Brand Finance.
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6 hotel mistakes that destroy your guest experience
The guest experience continues to be one of the main concerns for hoteliers. How to improve it when the guests’ expectations are constantly changing?
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Chinese tourists are traveling again — but not the way they used to
Chinese tourists are raring to travel again. But this time, the usual suspects — Venice, Paris and Madrid, for example — aren’t their top picks.
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10 minutes with Denis Sorin the Arabian hallmark maker
Denis Sorin, the president of Amsa Hospitality, is more than a hotelier. As an entrepreneur and advocate of Arabian hospitality, he tells us about his vision and aspirations for KSA.
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Have Fun with ChatGPT for Now Because It’s About to Get Serious
The adoption of AI in several different roles and industries will be fast so it’s time to understand how it can help add to your hotel’s offerings, make processes more efficient, and improve your guests’ experience…
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Hospitality Staffing is Prime for Disruption: How Intelligent Systems Are Changing the Game
When we think about technology in business, the hospitality sector isn’t necessarily the first one to come to mind…
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