Almost every hotel or resort customer reads guest reviews
New research from Accor in Europe examines the growing importance of guest reviews and ratings when booking a hotel stay.
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Almost every hotel or resort customer reads guest reviews
New research from Accor in Europe examines the growing importance of guest reviews and ratings when booking a hotel stay.
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Hilton doubles down on Southeast Asia with new signings
Hospitality giant Hilton has announced a significant expansion in Southeast Asia with the signing of 11 new properties across Thailand, Vietnam and Indonesia.
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Cvent announces AI-powered offerings for hoteliers
Cvent unveiled new AI-powered solutions within the Cvent Supplier Network (CSN), including a natural language search feature.
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Novotel announces ocean protection partnership with WWF
Novotel, Accor’s founding brand, today announced the launch of an international partnership with WWF (World Wide Fund for Nature) that will see Novotel champion the protection and restoration of the ocean through science-based action and…
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As Phocuswright Europe kicks off, travel experts weigh in on the AI buzz
It’s been a busy spring in the travel world, with product rollouts from Expedia Group, Google and OpenAI, among others. So when more than 500 travel insiders gathered in Barcelona Monday for the start of the 2024 Phocuswright Europe conference…
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Asia Pacific Tourism Recovery: A Mixed Picture, But Visa Easing And More Air Capacity Would Help
Experts convened by PATA also show that digitalisation, localisation, seamless travel payments and tourism aligned to values are redefining the new Asia Pacific tourism landscape.
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Travelodge opens collection of new hotels in Spain as hotel chain continues its expansion
Travelodge, the UK’s first budget hotel brand which operates over 600 hotels across the UK, Ireland and Spain, continues its Spanish expansion and has today announced the opening of five new Travelodge hotels; Alicante Puerto, Barcelona del Valles…
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The Luxury Sustainability Conundrum
Climate change is one of the most significant challenges society is facing, but we are currently trapped in what feels like a phony war. We know we should act, but there is limited international guidance as to how and little immediate legislation to…
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FROM SECURITY TO CLOUD, 4 TECH INSIGHTS FROM HOSPITALITY EXECS
Where should the hospitality industry be putting its technology investment? Cloud computing? Artificial intelligence? Sunsetting legacy technology? What are the priorities and is it spending enough?
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Edinburgh Airport launches “world’s first shortbread vending machine”
Firstly, it’s Sunday – it’s a slow news days. And secondly, who doesn’t love shortbread, right? Scottish brand Walker’s Shortbread has partnered with World Duty Free at Edinburgh Airport to launch what it is calling the “world’s first shortbread…
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ONLINE TRAVEL GIANTS “STEP ON THE GAS” FOR MARKETING SPEND IN Q1
First quarter financial figures from four of the largest online travel agencies in the world show Expedia Group, Booking Holdings, Airbnb and Trip.com Group opened 2024 much as they closed 2023 — a year in which they spent a record amount to promote…
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Why Melanie de Souza finds AIUla fulfilling and what’s behind “Forever Revitalising”
Nearly five years into her role as Executive Director Destination Marketing, at the Royal Commission of AlUla, and Melanie de Souza says “it’s been the most fulfilling chapter in my career”.
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What Personalized Hospitality Is and What It Isn't
As a hotel conference speaker opinion writer, I always try to stay up on the very latest innovations and tech solutions, and so I start each day by reading at least a half dozen lodging industry eNewsletters…
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Why the hospitality sector must lead the charge in combating food waste
Hilton’s VP of food and beverage strategy and development for the EMEA region, Emma Banks, shares her learnings on engaging staff and customers in countering food waste.
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Brains Behind the Bots: Field Notes from the AI Underground
In March 2024, visionary leader Elon Musk opened another artificial intelligence startup, xAI, as an open-source challenge to ChatGPT, which is owned by OpenAI. Then IBM announced it was slashing its staff size in its increasing adoption of…
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The Experiential Travel Boom: The Big Summer Travel Trends for 2024
Even with the economy's ups and downs, travelers are spending more on experiences. They're going for bucket-list adventures that showcase their unique passions. This booming industry is expected to reach $1.6 trillion by the end of 2024…
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Personalization viewed as a key driver of commercial value for hoteliers, as 85% of hoteliers feel it could help deliver in excess of 5% in incremental revenue
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Robot-phobia could exacerbate hotel, restaurant labor shortage
Using more robots to close labor gaps in the hospitality industry may backfire and cause more human workers to quit, according to a Washington State University study.
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