태그별

Some instincts are timeless. And in hotels, the need for giving and receiving hospitality is one of them…
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Restaurants may not always be able to make waits shorter, but they can make them better for the customer. Here's how.
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The campaign will include television and digital advertising as well as AHLA events around the country alongside local hoteliers, economic development organizations and community groups.
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Employers face unprecedented challenges in 2022 trying to retain and attract well-qualified workers in the current high-demand environment for workers given the low unemployment rate and workers' low job satisfaction and high expectations…
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Giving it a greater presence in the upscale and core upper-midscale segments, particularly in the West Coast and Midwest of the United States, Choice Hotels International has acquired the Radisson Hotel Group Americas franchise business, operations…
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How many of us have read a book recommended by a friend? How many of us have watched a movie because “my cousin told me it is a must-see”? How many of us have chosen to stay at a hotel with a reputation for excellent service? Why wouldn’t we…
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While upselling often gets touted as a great way to boost revenue and the guest experience, its importance goes way beyond that. 
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Guests are now falling into one of two distinct profiles. Find out what they are and what makes these guests tick.
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Once a symbol of pandemic-era hospitality, the cold grab-and-go breakfast bag has fallen out of fashion, as hotels strive to not only bring back hot breakfast and buffets but also ensure their spread is better than ever…
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What will hotels of the future look like and how will they function? The Hotel of Tomorrow Project (HOT Project), a global think tank of industry leaders, seeks to answer that question…
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A celebrity chef and a veteran luxury hotelier have announced a new hotel brand where regional food is the star.
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They are TikTokers who Snapchat and pegged to be the first immersed users of Metaverse. How well are you placed to attract Gen Zer to your hotel?
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Everyone compares themselves against themselves. Has their weight increased or decreased? Did their number of steps increase this week compared to the previous week? Did they get more sleep last night than the previous night…
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Despite the efforts of brand leaders to create meaningful differentiation of hotel flags, when I speak with both professional and social meeting planners, they generally express seeing very little difference, at least within any given market…
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With the US seeing no end to the worker shortage in the near future, focusing on employee retention is the only clear solution to keeping restaurants staffed.
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Industry veterans David Kong, Rachel Humphrey and Lan Elliott are the principals of newly launched DEI Advisors, a non-profit organization dedicated to empowering women and other minority groups to achieve their career aspirations…
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The notion of employee training evokes images of yawn-inducing lectures that team members are obliged to attend. In fact, the opposite can hold true: training has the potential to be interactive, dynamic, and yes, even transformational…
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Which upselling offers work best? And how much ancillary revenue can I expect to make with upselling at my hotel?
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