Restaurants Face an Extortion Threat: A Bad Rating on Google
Emails sent to dozens of restaurants, including those with Michelin stars, threaten a barrage of one-star reviews unless owners pay.
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Restaurants Face an Extortion Threat: A Bad Rating on Google
Emails sent to dozens of restaurants, including those with Michelin stars, threaten a barrage of one-star reviews unless owners pay.
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3 Hotel Website Tips to get More Direct Bookings in Summer 2022
Summer 2022 is here, and everyone is eager to enjoy the full experience of the season, which is excellent news for recovering hotels worldwide…
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Hotels' investments in coworking amenities are paying off
Hotels that have long invested in coworking amenities are now seeing those investments pay off, as pandemic-era travelers increasingly seek out spaces purpose-built for remote work.
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RECONSIDERING THE AMERICAN PLAN FOR TREVPAR
Some hotel terminology from a bygone era and one that is very much critical for today:
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Ten years ago, I was somewhat entertained and charmed by the likes of Ramsey, Oliver and Harriot. Their cooking shows were a step up in culinary entertainment. I was a fan…
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Web 3.0 Spawns NFTs, Virtual Worlds and a Giant Revenue Opportunity
If Nike can sell a pair of virtual shoes for $186,000, what will people pay for an NFT that grants them exclusive digital and physical perks at your hotel?
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The cost of acquiring a guest: Making the most of your booking channels in a recovering market
As international travel returns following the easing of pandemic-related restrictions and the hotel sector prepares for higher volumes of demand, property owners and investors will be looking to recoup some of the losses their businesses have…
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Cyberattack on Luxury Resort Should Put Hospitality Industry on High Alert
Cybercriminals are finding new ways to hold their victims hostage – and a recent cyberattack on a luxury resort should serve as a warning for your business.
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Understanding the role of a Hotel Asset Manager
Insights about the job description and specific tasks of a Hotel Asset Manager by visiting lecturer, Heinz Wehrle. Hotel Asset Management requires a holistic overview and understanding of the hotel business in its entirety…
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Give Guests What They Want: Self-Service Options
Whether its via QR codes, mobile apps or web apps – contactless technology drives revenue and guest satisfaction.
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Call Erik Warner the conscience of the hotel business…
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Hotels Test Custom Room Rates That Appeal to Guest Tastes
Hotels have talked about attribute-based selling for years. Yet a new study gives more support to the concept, where a traveler chooses perks, such as a view from a high floor, to get a bundled price upfront…
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Toxic leadership: How to spot it, survive it and thrive
Autocratic and overbearing styles of leadership were once considered socially and professionally acceptable in certain types of organizations…
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Radisson advances on growth plans as it establishes regional offices across the world
Building on a strong start to 2022, Radisson Hotel Group continues its ambitious expansion plans in key markets across EMEA and APAC.
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This current travel surge in the post-pandemic era won’t last forever. And yet, TripAdvisor is written in permanent ink…
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BAZIN REMAINS; ACCOR REORGANIZES GROUPS
Accor on Tuesday announced a restructuring of its hotel portfolio around two dedicated divisions, while the Board of Directors reaffirmed its support of Sébastien Bazin as its chairman and CEO, a position he has held since 2013…
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MARRIOTT HIT BY ANOTHER DATA BREACH
Marriott International has suffered a security breach potentially affecting up to 400 customers…
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Sales … Are You Giving Me a Headache? To Understand Sales, You Need to Do It.
If I know anything about sales and selling now, it is largely because of my own experience and that is primarily failures.
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