What is SOP – Standard Operating Procedure?
When you have an idea to start a business, you create a business plan to describe the goals of your company and how you plan to reach them…
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Most interesting
Can Gig Workers Solve the Hotel Labor Crisis?
When the pandemic shut down travel, forcing hoteliers to furlough or layoff large swaths of their teams, employers weren’t thinking about the long-term impact—they were in crisis mode, trying to staunch the bleeding…
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Don’t Call Us Oyo: Online Travel Veterans Launch Hotel Distribution Network With Distinct Model
Bob Diener and David Litman, the sexagenarian duo who co-founded Hotels.com and Getaroom, are back with the launch of a unique hotel distribution network in the U.S. that offers mostly 3-star hotels a minimum revenue guarantee…
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The Hospitality Employee Conundrum and How to Adapt
As we come out of the pandemic, the conundrum of finding and retaining hotel employees has reached new levels…
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Cancellations top 50% for UK hotels as travellers take a chance on trips abroad
Hotels around the UK are seeing cancellation rates of over 50% as holidaymakers plan trips abroad following changes to the traffic light system.
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Porsche Design and Steigenberger to Establish Joint Hotel Brand
Functional design and a unique brand experience are about to merge at the very highest level. Dr…
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How latte art in South Africa led to a job from hell in Oman
A young South African barista thought he had found the job of a lifetime in Oman, but ended up being held captive and made to work without pay - forcing family and friends to raise money to free him.
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Afghanistan: 'All female staff have left my Kabul hotel'
Afghans are going back to work and there are more cars on the streets, but people's behaviour is starting to change in Kabul two days after the Taliban takeover.
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