The Power of Your Own Device – The Impact of Covid on Hotel Technology
Jens Busch has vast experience in the luxury service sector over the past two decades…
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Most interesting
What does 'Metaverse' mean and what new career paths might it create?
When Facebook announced their rebranding to Meta, a tidal wave of popularity crashed on the alternative reality: the Metaverse.
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Hyatt outlines brand expansion plans for Asia-Pacific
Hyatt has announced plans to expand its luxury and lifestyle brands in the Asia-Pacific region.
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HB Exclusive: What is Passpoint?
Passpoint is gaining popularity in all areas of travel, and the use cases and discussions are popping up at hospitality events and throughout the industry. But what is it, and how will it benefit hotels and the hospitality industry as a whole…
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Bill Marriott to retire from Marriott board
After more than 60 years of leadership, J.W. (Bill) Marriott Jr. has confirmed to the board of directors of Marriott International Inc…
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Hoteliers grappling with labor shortage have robots in their toolbox
Confronting a protracted labor shortage, hoteliers have struggled to maintain standard operations, much less meet new demands that the pandemic has produced.
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Hotels’ Unexpected Revenue Driver: Customer Service
With recent advances in technology, hotel CTOs have an opportunity to transform customer service from a reactive cost center to a proactive revenue driver.
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The metaverse may be all of the rage these days. But Expedia Group CEO Peter Kern doesn’t think we’ll be traveling there anytime soon, saying he thinks we will want to be in the “real-verse” for some time to come…
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