유형별

We are all familiar with ‘buyer’s remorse’ – but what about a buyer’s hesitation? The moment a consumer stares at their digital shopping cart, consumed with quiet contemplation before making the final decision to purchase…
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As the hospitality industry continues to evolve, so does the concept of the traditional meeting. From core spaces to broader event experiences, the industry and what event planners and attendees are seeking is starting to shift and expand…
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The wine auction market affords an opportunity for the hotelier to add bottles to the property’s cellar that may not be available through conventional means, namely continual repurchasing orders through wine merchants…
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Having a variety of milks, personalized coffee experiences and locally sourced coffees and teas, as well as innovative breakfast cocktails, are more important than ever for the food and beverage operations of hotels…
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You’ll find many articles on how to market vouchers correctly. This one is a bit different…
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While the global hospitality industry is expanding rapidly, it is a difficult time for businesses to recruit and retain staff after a distinct labor shortage post-pandemic…
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A thriving hotel is something to be proud of. Getting a hotel to a place where it is profitable and successful takes lots of work and careful consideration. Hotels impact guests’ lives in ways that few other businesses do…
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Love's Travel Stops in Williams, California, debuts a Jamba by Blendid Robotic Smoothie Kiosk.
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Early this year, Hyatt Hotels Corp…
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In our customer service workshops, we do an exercise in which we ask participants what their favorite companies are to do business with and why. We almost always get Amazon as an answer. One of its success traits is communication…
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Radisson Hotel Group is nearly unrecognizable from the company it was five years ago, thanks to a strategy shift and metabolism boost. Now, turnaround artist and CEO Federico González aims to double the company's footprint by 2025…
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Have you ever been cheated, exploited, manipulated, and jerked around by a candidate who wanted a job in your organization? You may have, but perhaps you don’t know.
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Dubai could soon be home to the Middle East’s biggest tourism destination resort, the Dhs18 billion Moon Dubai.
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We knew it would happen sometime. According to The Highland Group’s U.S…
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IHG Hotels and Resorts has revealed that parts of its technology systems have been “subject to unauthorised activity”.
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Roger Moukarzel is a firm believer in the power of photography in the hospitality world…
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Cloud migration, tech lounges, chatbots and robots are all technologies with great potential: both to streamline and drive better service, and to grant hackers access to your brand’s technology stack.
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As we cap off an incredibly busy, post-pandemic summer, one question that all hoteliers should be asking is: will these occupancy levels last? Autumn typically sees a drop-off, but with the pent-up demand now partially expunged and a looming…
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