Increase your hotel’s revenue by focusing on guest experience
A positive guest experience can result in glowing online reviews, return visits, and a brand reputation that contributes to ongoing growth.
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Increase your hotel’s revenue by focusing on guest experience
A positive guest experience can result in glowing online reviews, return visits, and a brand reputation that contributes to ongoing growth.
read more
French baguette given UNESCO protection
Freshly baked news: the baguette, the long, crusty loaf bread that is a delicious staple of French life, has been awarded special protected status, placing it in a culinary pantheon alongside other regional food delicacies from around the world…
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Proven Strategies to Increase Hotel Occupancy
There are a few statistics that stay top-of-mind for any hotel manager: Occupancy rate, or the percentage of rooms that are full on any given night, is one of the big ones — and with good reason.
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Hotel Employees Thankful for Panic Buttons
While verbal or physical assaults of a staff member may be rare, those on the receiving end say they are grateful that management and owners care and are prepared
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5 tips on how to become a hotel General Manager
The General Manager role at a hotel is a senior role typically reserved for someone with 15 to 20 years of experience…
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Sparking Passion For Hospitality In Gen Z
Generation Z (Gen Z) follows after the Millennials and defines individuals born between 1997-2013. Gen Zers are entering the workforce with a different set of expectations and aspirations for their careers and work-life balance…
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Guest records exposed in Sonder data breach
Short-term accommodation provider Sonder Holdings on Wednesday (23 November) confirmed some of its systems, including “certain” guest records that may include driver's licenses and passports, were exposed in a data breach…
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European Hotel Leaders Expect More Distressed Sales
What's ahead for hotel investment in Europe? A survey of more than 100 hotel leaders points to both risks and a window for opportunistic acquisitions.
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The 33 Definitive Hospitality Industry Statistics You Need to Know For 2023
As 2022 comes to a close and we gather with industry experts, peers, and colleagues to prepare for the year ahead, we find ourselves looking upon a terrain that is no longer desolate but thriving…
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Are Airport Hotels Still Popular for Meetings?
Despite the current chaos surrounding air travel, airport hotels are recovering from low pandemic occupancies at a faster pace than urban hotels…
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LE: Europe hotel conversions reach all-time high
According to the Q3 2022 Europe Hotel Construction Pipeline Trend Report from Lodging Econometrics (LE), analysts report that at the close of the third quarter, Europe’s hotel construction pipeline stands at 1,660 projects/258,476 rooms…
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IHG signs long-term commercial agreement with Iberostar
IHG Hotels and Resorts has signed a long-term commercial agreement with Iberostar for resorts and all-inclusive hotels.
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How Psychological Safety Can Create a Happier, More Resilient Workforce
When team members feel psychologically safe and comfortable bringing their whole selves to work, they are empowered to come up with creative solutions to problems, find new ways to collaborate and communicate…
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Why hotel investors are opting for upgrades over new builds
Hotel investors are moving away from new developments in light of expensive construction loans and skyrocketing costs for materials and labor.
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Hotel Marketing: Email Marketing Segmentation Explained
Segmentation is one of the most important elements of your hotel email marketing. However, despite its importance, it is often neglected and it may well be one of the reasons why your email strategy is not working for you…
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On the up: mapping out east Africa’s potential
It’s true that East Africa’s travel, tourism and hospitality sectors have experienced numerous ups and downs in recent years. However, there are positive signs of growth, as Thuku Kimani, manager of hotels MENA at Colliers International, points out…
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Driving Hourly Holiday Employment: Financial Instability, Career Progression, Economic Uncertainty
Axonify’s 2022 State of the Seasonal Worker Report finds frontline workers are leveraging seasonal work to get their foot in the door, progress their career.
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Fighting the slump: How to increase bookings during slower months
It’s been long accepted that a hotel’s ebbing low-season revenue is just another one of the industry’s unpleasant realities. No matter how large or small the property is, every hotel owner has struggled with managing the slower season…
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