Have luxury travelers finally hit a price ceiling?
After years of shrugging off soaring hotel costs, affluent travelers may finally be showing some…
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Have luxury travelers finally hit a price ceiling?
After years of shrugging off soaring hotel costs, affluent travelers may finally be showing some…
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A Recap of TravelBoom's 2024 Hotelier Study
TravelBoom’s 2024 Hotelier Study takes an insightful look at the current market and industry hurdles and offers solutions for overcoming these challenges. The study surveyed more than 50 hoteliers operating a variety of transient hotels, resorts…
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SevenRooms CEO Joel Montaniel Is Solving the Hospitality Industry’s Data Problem
SevenRooms CEO Joel Montaniel speaks about how his CRM company helps restaurants redefine their relationship with customers.
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IHG Hotels & Resorts Aims to Boost Guest Loyalty with Salesforce
Salesforce, an AI CRM, announced an expanded relationship with IHG Hotels & Resorts, a global hotel company with more than 6,000 hotels across 19 global brands, to drive guest loyalty through its IHG One Rewards program and unlock efficiencies…
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Women hotel owners who are making waves in the industry
Only three women made it on Yahoo! Finance’s list of “15 richest hotel owners in the world” (published June 2023), and all three are from the same family – the Pritzkers.
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Virgin Hotels partners with autism group to expand services for neurodiverse travelers
Virgin Hotels is partnering with Autism Double-Checked to offer programs for neurodiverse travelers…
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Global Hotel Alliance sees major shakeup in loyalty programmes; eyes Indian partners
Hotel loyalty programmes to consolidate over the next decade; AI to play big role in mining customer preferences, says GHA's chief executive officer Christopher Hartley.
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ALL – Accor Live Limitless recognised as “best overall loyalty program” in Asia Pacific
Accor, the largest hotel operator in Australia and New Zealand, proudly announces that its lifestyle loyalty programme, ALL – Accor Live Limitless, has been awarded top honours in two categories at the 2023/2024 Asia Pacific Loyalty Awards, held…
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All About Service: The Golden Hotel’s Tim Gerhold on the Hospitality Road Taken
Tim Gerhold, general manager, The Golden Hotel, Ascend Hotel Collection in Golden, Colorado, definitely has the often-mentioned hospitality gene. That guest-first sensibility was on full display when, mid-interview with LODGING, he didn’t hesitate…
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ACCOR’S MAUD BAILLY ON HOW AI CAN ENHANCE THE LUXURY HOTEL EXPERIENCE
Maud Bailly joined Accor in 2017 as chief digital officer, in charge of the French hospitality company’s information systems, hotel and guest systems, digital products, data and global sales. In late 2020, she became CEO for the company’s businesses…
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Hotels to Revamp Loyalty Programs in 2024
Some hotel companies plan changes to their loyalty programs in 2024, including Hyatt Hotels Corp. and Omni Hotels & Resorts, each company recently announced. Beginning Jan…
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Painful Marriott Rewards Inflation For Hotel Night Awards – It’s getting worse!
This week, our Whine Wednesday is about Marriott Rewards and the unfortunate but very real inflation for hotel night redemptions that happened during the last few years, oftentimes doubling the number of points required…
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World-Renowned Artist BRITTO Launches Private Terminal Lounge Takeover with XO
XO, the world's premier private aviation network, has announced an exclusive partnership with Romero Britto, considered to be the most licensed artist in the world, to celebrate innovation and creativity…
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ACCOR ENHANCE LOYALTY PROGRAMME BENEFITS
Accor has announced a new partnership with National Australia Bank (NAB) to bring enhanced benefits to members of its Accor Live Limitless loyalty programme (ALL)…
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Marriott Bonvoy Kicks Off Largest Cyber Week Sale to Date
Today Marriott Bonvoy is announcing its largest Cyber Week Sale to date. With more than 6,500 participating properties across its unparalleled portfolio, the sale is the perfect time for members to book the gift of travel this holiday season…
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As of Oct. 17, cardholders of the Chase Sapphire Reserve® card, Chase United MileagePlus cards and invite-only J.P…
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InterContinental Hotels Group (IHG) has been making big strides in the realm of hotel technology, with its IHG One Rewards mobile app playing a central role…
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American Express Cancels “Dining By Amex” Credit In The Nordics (Perhaps Other Markets Too?)
American Express has benefits for its cards that vary between markets, and Platinum cardholders in Nordics have been eligible for a Dining by Amex credit since 2022…
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