Clean guest data and why it matters
Even with the best intentions and training in place, it’s very easy for hotels to experience data inaccuracies…
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Clean guest data and why it matters
Even with the best intentions and training in place, it’s very easy for hotels to experience data inaccuracies…
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What should recruiters check on LinkedIn when hiring hospitality graduates?
LinkedIn, the largest professional social network with over 740 million members (and over 55 million registered companies), has become a phenomenal professional tool for vetting people. We screen the profiles of our bosses, peers and subordinates…
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With Summer's Last Breath, Global Hotel Industry Still Gasping for Air
The collective hotel industry is facing a cold, hard truth: attaining the same level of pre-pandemic operational performance will not be measured in days, but months, even years…
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Pandemic Twist Emerges on Bookings for Hotels in Tussle With Online Resellers
«Hotel companies have broadly resisted using aggregators such as Expedia and Booking.com for online sales so far during the recovery because of somewhat surprising factors. Yet the temptation remains». Sean O'Neill…
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How sustainability is influencing the future of your Hotel
Sustainability is broadly referred to as the key to a successful business in this century, becoming the main concern for (not only) the travel sector. I’m sure this is not a new term for you, since it is driving the world’s agenda these days…
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What if Labor Shortage Is a Long-Term Threat to the Hospitality and Tourism Industry?
The U.S. economy finally shows signs of a strong recovery from the pandemic…
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Why Should a Hotel Brand Fit a Specific Purpose?
Given the dearth of hotel marketing over the past two years, many customers don’t have a good impression of what each property stands for or what their unique value is…
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Successful Talent Retention in the 21st Century Workplace. Focus on Hospitality & Leisure
With the developments over the past 18 months, it is more important than ever for hotel owners and operators to retain their top-performing employees.
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Melco Resorts & Entertainment Cuts Plate Waste by 35%
Melco Resorts & Entertainment has successfully cut plate waste in employee dining areas by up to 35%.
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Arash Azarbarzin Named Chief Executive Officer for Highgate
Highgate announced yesterday the appointment of industry pioneer, Arash Azarbarzin, as Chief Executive Officer. The pivotal hire signifies Highgate's increased focus on building a world-class team and expanding its luxury and lifestyle capabilities…
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Sustainability in hospitality: Putting construction issues first
Hospitality firms are increasingly keen to jump on the sustainability bandwagon. However, too often they get lost in the complexity of the subject and limit their engagement to unimaginative solutions such as towel reuse in bathrooms…
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The Dos and Donts of Responding to Guests on Social Media
Understanding the way guests use social media can help you anticipate the ways they’ll communicate with you…
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HB Exclusive: Wyndham webinar offers staffing tips for owners
During the Wyndham Hotels and Resorts webinar, “Effectively Operating Your Hotel When Faced with Staffing Challenges,” Steve Raposa, senior director, franchise operations & quality, Wyndham, guided the conversation with Tracy Ripa, SVP, North…
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Extended Stay Remains Resilient Amid Continued Uncertainty
Travelers today are more price-conscious than ever…
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Human Rights as a New Hospitality Resource
The International Institute of Modern Butlers has launched a web site dedicated to educating all citizens of all countries on their Human Rights as given in the United Nation's 1948 Universal Declaration of Human Rights (UDHR)…
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Real Estate Firm JLL Launches Short-term Rental Platform
Real estate services provider JLL is launching a short-term rental platform it’s positioning as a rival to giants in the space including Airbnb and Booking.com.
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Hotel Bookings Globally Hit Their Highest Point Since the Start of the Pandemic
While uncertainty continues to dominate headlines, there is a new constant that remains chronically underreported. Booked travel. In fact, it’s now been four consecutive months that hotel bookings globally have remained over 60% of 2019 levels…
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How to increase sales and make your hotel the #1 choice for family-friendly travel
According to the ‘Key Trends in Family Travel’ report by Global Data, family travel is predicted to increase by a huge 25% by 2022…
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