It turns out that the Golden Rule is a maxim hoteliers need to pay heed to when it comes to their own employees…
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It turns out that the Golden Rule is a maxim hoteliers need to pay heed to when it comes to their own employees…
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Does Artificial Intelligence Have a Place in the Travel Industry?
Why AI Technology has Failed the Hospitality Industry – Thus Far
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Camping, glamping sector builds beyond pandemic popularity
Campgrounds, glamping sites, recreational vehicles and anything else that offered fresh air, physical distance and a decreased chance of cancellation due to Covid-19 regulations saw significant boosts in bookings in 2020…
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Business Travelers Say No to These Hotel Shortcomings
Face-to-face trade shows, client meetings and team gatherings are getting back on the schedule. As more business travelers hit the road, what can hotels do to welcome back these high-value guests and improve their experiences…
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Welcome Mobile Engagement to Revamp Your Guest Hotel Experience
A strategic investment in SMS, MMS, mobile app, and native mobile wallet enables hotels to engage guests driving greater action and loyalty.
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Comment: Travel’s new normal is uncertainty
The industry must find a way to work around this unpleasant reality, says Steve Endacott . Like many in the travel sector, I had hoped the worst of Covid-19 disruption was behind us and we could look forward to a strong summer 2022…
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Future Hotel Acquisitions Will Not Target the Usual Suspects
Just because a company isn't in the business of renting out guest rooms to travelers doesn't mean they aren't attractive in the eyes of a hotel mergers-and-acquisitions team. Future hospitality M&A is going to be more creative than in prior decades…
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It’s What’s Behind The QR Code That Counts
Since the beginning of the pandemic, half of all full-service restaurant operators across the country have implemented Quick Response (QR) code menus, and there has been a 750% increase in QR code downloads over the past 18 months…
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How to Properly Handle Fraud and Harassment Allegations in Hospitality
When it comes to responding to allegations of wrongdoing, few hospitality managers are adequately trained on how to respond.
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Courtyard by Marriott reveals new design strategy
Courtyard by Marriott has revealed plans for a “modern design evolution and robust renovation strategy” for North America. More than 375 of the brand’s earliest generation hotels throughout the U.S…
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Legal Landmines to Avoid When Hiring Minors
The pandemic and related shutdowns forced many hospitality employers to dramatically scale down their workforce in 2020, and initial consumer hesitancy coupled with travel restrictions necessitated slow re-openings for many in the industry…
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More Than 70% Experiencing Increased Costs, Lack of Availability for Key Items…
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Kempinski Floating Palace to Open in 2023
File this under "Pretty Cool." For the first time in Dubai, a luxury hotel will operate as a floating building around which 12 other floating luxury villas are grouped with the possibility to sail to other anchorages at times…
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The inside story of InterContinental Hotels' quest to export 1960s American glamor to the world
Every time InterContinental Hotel interior designer Neal Prince stepped off a Pan Am aircraft in a new destination, he'd head straight to the city center for inspiration.
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New Hotel Accounting Metrics Designed To Benchmark Sustainability Efforts
Energy, Water and Waste a Focus of 12th Edition of Uniform System of Accounts for the Lodging Industry
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5 reasons why to start a business is during a recession
Despite the setbacks of the pandemic, 2021 actually looks brighter regarding economic projections and business possibilities…
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Hyatt introduces 'no alcohol' cocktail programme
Hyatt Hotels has introduced a new no alcohol cocktail programme at many of its hotels around the US…
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Travel advisor sales are in hyperdrive for Disney's Galactic Starcruiser
The Force is strong with travel advisors when it comes to selling Disney's new Star Wars-themed hotel, Star Wars: Galactic Starcruiser.
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