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It turns out that the Golden Rule is a maxim hoteliers need to pay heed to when it comes to their own employees…
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The pandemic and related shutdowns forced many hospitality employers to dramatically scale down their workforce in 2020, and initial consumer hesitancy coupled with travel restrictions necessitated slow re-openings for many in the industry…
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As they look forward to ten years of twenty2degrees Design Partnership with a slew of hospitality projects designed under their leadership, Nick Stoupas and Joe Stella took time out of their schedule to tell Sophie Harper how two Aussies came to the…
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Two decades ago, Alex Zozaya looked into his hospitality crystal ball and saw boom times for all-inclusive resorts, a prediction that proved prescient.
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Oh retention! It’s 2021 and we are witnessing “The Great Resignation” with a mass employee exodus…
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During its 2021 Global Meeting, Horwath HTL revealed that John Fareed has been elected global chair. He will succeed Robert Hecker, who will continue as a member of the Horwath HTL Global Committee and managing partner of the Pacific Asia offices…
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Opening a hotel amid even normal times is a challenge. But these times are anything but ordinary. For The Rockaway Beach Hotel, in Queens, NY, opening last fall was compounded by a raging global pandemic and a resultant labor crunch…
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Four Seasons Hotels and Resorts President/CEO John Davison has informed the company’s board of directors that he intends to retire in 2022. He will continue to lead the company until the selection and onboarding of a new CEO is completed next year…
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It’s been said that perception is reality. Under that maxim, hoteliers are feeling vexed by the labor shortage.
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The adults-only Bucuti & Tara Beach Resort on Aruba's Eagle Beach, which since 2018 has been certified as a carbon-neutral hotel, has added what it said was the world's first carbon offset concierge to its staff…
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Lawrence (Larry) M. Cuculic has been appointed the new president/CEO of BWH Hotel Group…
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For anyone who doubted, the data is in. The “Great Resignation” is real and it’s happening. The U.S. Department of Labor reports that during the months of April, May, and June 2021 a total of 11.5 million workers quit their jobs. And it’s not over…
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Officials of Castell Project Inc., a 501(c)3 nonprofit organization dedicated to accelerating the careers of women professionals in the hospitality industry have named Gilda Perez-Alvarado, global CEO, JLL Hotels & Hospitality, as the recipient of…
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LinkedIn, the largest professional social network with over 740 million members (and over 55 million registered companies), has become a phenomenal professional tool for vetting people. We screen the profiles of our bosses, peers and subordinates…
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The U.S. economy finally shows signs of a strong recovery from the pandemic…
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With the developments over the past 18 months, it is more important than ever for hotel owners and operators to retain their top-performing employees.
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Highgate announced yesterday the appointment of industry pioneer, Arash Azarbarzin, as Chief Executive Officer. The pivotal hire signifies Highgate's increased focus on building a world-class team and expanding its luxury and lifestyle capabilities…
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The International Institute of Modern Butlers has launched a web site dedicated to educating all citizens of all countries on their Human Rights as given in the United Nation's 1948 Universal Declaration of Human Rights (UDHR)…
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In any city, on any street in the United States, you are bound to find endless rows of “Now Hiring!” signs. “No experience necessary! Signing bonus! Multiple positions open!”
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The Kempinski Supervisory Board has resolved on an early extension of Bernold Schroeder’s mandate as Chairman of the Management Board of Kempinski AG and confirmed his role as Chief Executive Officer of the Kempinski Group. Mr…
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BWH Hotel Group announced that David Kong, president and CEO, will be retiring at the end of 2021. Kong, the industry’s longest running CEO, joined Best Western Hotels & Resorts in 2001 and was named CEO in 2004…
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Employers in the United States have encouraged their employees to get vaccinated against Covid-19 to make their workplace safer and protect employees, their families, and their communities…
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One of the favorite chapters I wrote in my recent book, I’ll Be Back: How to Get Customers to Come Back Again and Again, was about why customers would terminate their relationship with you…
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33 years ago, Joachim Marusczyk was a young public servant at the headquarters of German railway company Deutsche Bahn and a man who was always one step ahead. He was responsible for the revamping of major stations and for hotel and catering leases…
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