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Employers face unprecedented challenges in 2022 trying to retain and attract well-qualified workers in the current high-demand environment for workers given the low unemployment rate and workers' low job satisfaction and high expectations…
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With the US seeing no end to the worker shortage in the near future, focusing on employee retention is the only clear solution to keeping restaurants staffed.
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The notion of employee training evokes images of yawn-inducing lectures that team members are obliged to attend. In fact, the opposite can hold true: training has the potential to be interactive, dynamic, and yes, even transformational…
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Previously, we tied together how employee culture and the employee links in the service profit chain.  The total employee experience drives customer satisfaction, loyalty, and business bottom profitability…
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First, you get to work, and you get to take a look at all of the audits from the night before. Handle the drop from all of the money made during the night shift, and count behind all of the figures the worker left behind…
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From offering flexible scheduling to prioritizing training, these three tactics will help hoteliers improve employee satisfaction and draw in more applicants.
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The campaign highlights the importance of turning everyday experiences into unforgettable moments as well as wider career development opportunities across the group, as it looks to add more than 1,500 team members in EMEA and APAC…
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The Great Resignation has produced employee exits in multiple industries as we've never seen before in our history. Specific industries have been impacted more than others, and the hospitality sector leads the pack among exiting employees…
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Celebrity chef Mario Batali was found not guilty Tuesday at a bench trial on charges of indecent assault and battery related to the alleged groping of a star-struck patron at a Boston restaurant in 2017…
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Is the CEO or owner the most important employee of a business? They are the people who make the big decisions and determine the vision and strategy of the company…
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Rockbridge has appointed Tom Healy to the role of president/COO of Rockbridge Hospitality and existing operational affiliate, Bridgepoint Hospitality. He brings more than 30 years of hospitality leadership experience to this new role…
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The pandemic and subsequent economic crisis have had a significant impact on many industries and have changed them permanently…
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At 24 years old, Charbel Hayek is the youngest chef to have ever won Top Chef Arabia. Here, the Lebanese talent tells us about his experiences and his culinary journey.
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For owners, managers, and employees alike, the past few years have been, in a word: unpredictable!
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There is one truism about the connection between trends and the global pandemic that could not be more accurate: COVID-19 for the most part is an accelerator towards a future that was already coming, suddenly pushed into the path of a speeding…
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Omni Hotels & Resorts has appointed Kurt Alexander president of the company, replacing Peter Strebel, who will now take on the role of chairman.
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The PKF hospitality group has founded the Future of Hospitality Institute, a think tank for the hotel, living, tourism and leisure sectors. The new head of the institute is Paul Rands.
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Imagine, 50 years ago, walking in to your manager’s office asking them whether you can work from home for a week?
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Timur Sentuerk has been appointed chief operating officer for Europe, Middle East and Africa at Kempinski Hotels, as well as being named a member of the management board.
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The 33rd annual Hunter Hotel Investment Conference, held here at the Atlanta Marriott Marquis, marked one year since the industry started meeting again after the world was shut down by the pandemic.
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According to CBRE, "The resumption of inbound international travel will provide a lift to hotel fundamentals in 2022.  When combined with the continued recovery in individual and group business travel, this might just make the difference between…
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Pivoting into the new hospitality normal is something that never in my thirty plus year hospitality career would I have envisioned where we are today.
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To successfully evolve, here are three trends to consider.
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The 2022 edition of the Young Hoteliers Summit (YHS) was a success…
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