Where Everybody Knows Your Name. Lessons on Guest Loyalty From a Beloved Sitcom
The American sitcom "Cheers" is ranked as one of the most popular television shows in history…
read more
유형별
IHG rolls out digital check-in at 3,000 properties in the US and Canada
Guests at over 3,000 IHG Hotels and Resorts properties in the US and Canada can now check-in using digital technology.
read more
Radisson Hotel Group opens first extended stay property in Western Europe
Radisson Hotel Group has opened its eighth hotel in the Dutch capital of Amsterdam, and its first extended stay property in Western Europe.
read more
3 ways to build business resilience for hotels & resorts
The uncertainties brought by COVID-19 were a deadly blow to both livelihoods and bottom lines, and it continues into 2021…
read more
New York hotels are poised to make a brand new start of it
On the heels of a tough winter, New York's embattled tourism and hospitality sectors may finally be turning the corner.
read more
London hotels club together to launch inaugural Hotel Week in May
A collection of some of London’s best hotels are to collaborate for a special week in May to celebrate the reopening of the capital’s hospitality sector.
read more
Hyatt, Radisson and Marriott brands make international debuts
Brands are debuting in new countries across the world. Here’s a look:
read more
Moscow's palatial Yeliseyevsky food hall closes after 120 years
Yeliseyevsky Food Emporium, an iconic food hall set in a palace in Moscow, is closing its doors after 120 years in business.
read more
Emirates Palace’s Michael Koth on taking good and making it great
The general manager says Mandarin Oriental will make people love the iconic property in new ways
read more
Marriott pilots arrival kiosks, grab-and-go concept
Marriott International Inc. has launched a pilot program for contactless arrival kiosks at several select-service hotels, as well as the launch of a proof-of-concept for contactless grab-and-go marketplaces at two Fairfield by Marriott hotels…
read more
Europe’s hotels see values fall by up to 15%
Sharp declines in revenue caused by the pandemic coupled with a more cautious approach to lending has prompted hotel valuations to fall over the past 12 months, although not as steeply as some had initially anticipated…
read more
Managing Guest Relations and Upholding Corporate Digital Responsibility In The Hospitality Industry
Technology is evolving at a record pace, and these emerging digital technologies are now reshaping traditional business practices…
read more
US investors make first UK acquisition with purchase of The Old Bell Hotel
Knight Frank has completed on the sale of The Old Bell Hotel, a 13th century hotel in Wiltshire to American investors Whim Hospitality, selling off a guide price of £3.75m.
read more
New Research: 5 Things Hoteliers Need to Know About OTA Travelers
Travel providers continue to feel the effects of the Covid-19 pandemic, but many would agree that as widespread vaccine inoculations roll out, rapid testing sophisticates, and health passports are developed, there is a light at the end of the…
read more
Accor’s Mark Willis on the rise of lifestyle brands: “I’m fully in”
Someone walks past our photo shoot and does a double take at the man sitting in the chair having his photo taken (the picture is the one you can see on the opposite page)…
read more
A Consultant’s Perspective on the Pandemic in 2021
The pandemic continues to plague our operations and practically all aspects of our daily lives…
read more
Sonesta launches global hotel franchising organization, adds Quinn
Sonesta International Hotels Corporation has launched its renewed global hotel franchising organization…
read more
Choice debuts new prototype for 40-year-old Comfort brand
A full year after it was planned and just in time for the upper-midscale brand’s 40th anniversary, Choice Hotels International has introduced a new prototype for its flagship Comfort brand.
read more