Aimbridge’s new CEO is busy fixing the company. He’s doing it with a rolling pin.
Imagine a layer cake. Multiple sheets of stacked cake bound by frosting. All the layers are connected, but when the tines of a fork dig in, it can be a deep dive from the top section to the bottom one…
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Howdy, partner! Lodging companies to management companies choose partnership over M&A
Sometimes, it’s better to rent or lease than to straight out buy. In homes and cars, yes—what about in the hotel business?
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Lighthouse expands in APAC, brings its insights to hoteliers in the region
The newly-rebranded Lighthouse (formerly OTA Insight) is keen to shine more light on data insights for hoteliers in Asia Pacific. Chief Revenue Officer, David Collier, during a recent visit to Singapore, shared that with the business experiencing…
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HotelTechReport, the leading online buying platform for hotel technology, has announced that it has surpassed 50,000 authentic product reviews. This milestone represents a significant achievement for the hotel software community, underscoring the…
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Brains Behind the Bots: Field Notes from the AI Underground
In March 2024, visionary leader Elon Musk opened another artificial intelligence startup, xAI, as an open-source challenge to ChatGPT, which is owned by OpenAI. Then IBM announced it was slashing its staff size in its increasing adoption of…
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Personalization viewed as a key driver of commercial value for hoteliers, as 85% of hoteliers feel it could help deliver in excess of 5% in incremental revenue
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Digitizing Gratuity: Hotel Tipping for Modern Guests
Learn how digital tipping fosters higher wages, feedback, and talent retention in the hospitality sector.
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AAHOA updates 12 Points of Fair Franchising in wake of acquisitions
At last week’s AAHOACON24, AAHOA announced a revision to its 12 Points of Fair Franchising. The revision specifically targeted Point Number 12: Sale of the Franchise System Hotel Brand(s).
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Cybersecurity expert shares what guests, hotels should know in wake of Omni breach
In the wake of a recent cyberattack on Omni Hotels & Resorts that prompted a "shut down [of] its systems to protect and contain its data," experts are reminding people of the actions guests can take to preserve their digital safety and weighing in…
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Metaverse mapping: Blockchain’s role in building virtual hotel realities
The blockchain industry is experiencing exponential growth, with a compound annual growth rate (CAGR) of 56.3%, poised to reach an impressive $163.83 billion by 2029.
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Legacy PMS is Negatively Impacting Guest Intelligence and a Barrier to Innovation
As the former COO of Shiji ReviewPro, my team and I have worked with many clients over the years across the globe to optimise the process of the collection of quality of the guest data that they are collecting from their guests during the…
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Hyatt Regency Albert Embankment: Uncovering the Owner’s Secrets and Service Shortfalls
With the Hyatt Regency The Churchill now cutting back the elite breakfast benefit I was looking at some of the other Hyatt properties in London and went down a rabbit hole.
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Cornell Insights: Consolidating the $50 Billion U.S. Short-term Rental Market
Published jointly with the Pillsbury Institute for Hospitality Entrepreneurship, this white paper makes a case for consolidating the short-term rental market. The authors delve into the challenges faced by today's biggest venture-backed OpCos…
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