Almost every hotel or resort customer reads guest reviews
New research from Accor in Europe examines the growing importance of guest reviews and ratings when booking a hotel stay.
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Almost every hotel or resort customer reads guest reviews
New research from Accor in Europe examines the growing importance of guest reviews and ratings when booking a hotel stay.
read more
Looking Back, Moving Forward: How Hospitality Trends Are Evolving
Last year, we explored eight dynamic hospitality trends shaping our industry. What’s changed since then? Are these trends still relevant, or have they faded into obscurity? We revisited our insights to evaluate their current status…
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European Hospitality Industry Faces Looming 'Chain-Ification'
Small, family-owned hotels are still numerous throughout the European hospitality market, but recent investment data suggests the existing status quo is unlikely to last.
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What Personalized Hospitality Is and What It Isn't
As a hotel conference speaker opinion writer, I always try to stay up on the very latest innovations and tech solutions, and so I start each day by reading at least a half dozen lodging industry eNewsletters…
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A Guide to the Etiquette of British Afternoon Tea—and Where in London to Enjoy It
Tracing its roots to a 19th-century duchess, afternoon tea is moving into the present with contemporary remixes while retaining the historic charm that makes it a favorite among visitors.
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ARTIC launches Hospitality Excellence Programme
Al Rayyan Tourism and Investment Company (ARTIC) has launched the ARTIC Hospitality Excellence Programme, in collaboration with its sister company, Al Rayyan Investment in Education and Sports (ARIES), to offer internship opportunities across the…
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Younger generations want flexibility and growth. It’s exactly what the hotel industry can offer
“I’m Danny and I’m with Hilton.” It’s how I’ve started so many conversations over my last 35 years working in the hospitality industry. Why that way? Because for me, it’s about so much more than a title; it’s about the pride and passion I have for…
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AAHOA updates 12 Points of Fair Franchising in wake of acquisitions
At last week’s AAHOACON24, AAHOA announced a revision to its 12 Points of Fair Franchising. The revision specifically targeted Point Number 12: Sale of the Franchise System Hotel Brand(s).
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Hospitality America Transitions Ben Campbell to CEO
Hospitality America is thriving. Coming off the heels of its most profitable year for their hotel partners, Ben Campbell has transitioned from Chief Operating Officer to President and Chief Executive Officer. Hospitality America Founder and CEO…
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Ikos Resorts unveils brand campaign celebrating Greek hospitality
Ikos Resorts has unveiled a new brand campaign for 2024 celebrating Greek hospitality…
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Hospitality Workers Least Prepared for Retirement, New Industry Ranking Reveals
Across all industries, half of workers have less than $100k saved for retirement, Human Interest survey finds - Workers in the hospitality industry feel the least prepared for retirement compared to their peers in other sectors, according to a new…
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AICR Morocco Hosts the Second ‘Receptionist of the Year’ Competition
AICR Morocco aims to be at the forefront of a new generation of dedicated men and women who are passionate about the hospitality industry and want to revolutionize the “Made in Morocco” message…
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The World Tourism Organization (UNWTO) is joining with Infecar (Feria de Gran Canaria) to identify entrepreneurs playing a key role in reshaping the hotel and new business model landscapes…
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HSMAI Top 25 and Lifetime Achievement Award Nominations Open
The Hospitality Sales and Marketing Association International (HSMAI) is now accepting nominations for the 2023 Top 25 Extraordinary Minds and the Marketing and Public Relations Lifetime Achievement Awards. Nominations are open now through Sept…
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