태그별

From the rebound of key hotel performance metrics to the potential return of group demand and international travel, the U.S. hotel industry could take its first steps on a long road to recovery in 2021…
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Are companies like Amazon and Apple setting better examples of great customer service than the hospitality industry? There has been a sharp decline in the hospitality industry in basic customer service with more reliance on technology, resulting in…
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Yahoo Finance’s Alexis Christoforous and Chip Rogers, President and CEO of AHLA, discuss the COVID-19 impact on the hotel industry.
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The decision to move London into Tier 3, the highest level of COVID-19 regulations, has hoteliers worried this could be the final straw for the capital’s hotel industry, and sources argue that hotels should not be penalized…
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The global hotel industry continues to expand its footprint, even in the worst year on record for travel demand.
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Food-and-beverage experts from Davidson Restaurant Group, Butler Hospitality and C3 explain how embracing “ghost kitchens”—a term with different connotations for different businesses—can benefit hoteliers…
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Online travel agents (OTAs) were the primary choice of booking channel for 44% of global respondents in Q3 2019, according to GlobalData, a data and analytics company…
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Executives at Hilton, Marriott International and Goldman Sachs say now is the time to take advantage of the opportunity to build out a diverse portfolio by snatching up bargained assets and developing at lower costs…
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"Here's the bottom line..." It's a familiar turn of phrase that is succeeded by the speaker getting to the sum or crux of the issue—the overarching point.
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Cleaning protocols, sanitary standards and hygiene procedures. In the age of COVID-19, these terms have become omnipresent. Most hotel groups have implemented new security and hygiene protocols to reassure guests and make them feel safe…
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Operator selection is undertaken by developers and owners for the appointment of the hotel management operator. The process involves candidate identification, screening, and contract negotiations, generally together with the owner's legal counsel…
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In the modern age, how businesses engage their customers continues to evolve rapidly. Consumers have changed how they search out the brands they want to buy from, how they choose between options and what they expect with regards to service…
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As hoteliers try to recover from the damage done by the coronavirus, now is the time for hotel science experiments, according to Jason Friedman, founder and managing director of Bangkok-based J.M…
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Aimbridge Hospitality, the hotel industry’s largest third-party operator, has leveraged its scale, organization and relationships with owners to grow.
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What is the top priority in most hotels? Efficient and valuable guest service. However, the quality of guest service largely depends on the way hotel departments communicate…
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In what has been the most actively watched hotel-firm financial restructuring of 2020, Travelodge (United Kingdom) has retained the majority of its hotels under its new company voluntary arrangement, but is seven-year CEO Peter Gowers will leave at…
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Advances in COVID-19 vaccines and an extended shoulder season for rural and seaside hotels offer hope for the U.K. hotel industry, but the picture remains far from rosy as the country gets set to end its second lockdown on 2 December…
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As part of its simplification and asset-light strategy, and with the ambition of accelerating its momentum in the fast-growing lifestyle hospitality sector, Accor has signed binding agreements on a new sbe Group’s ownership structure…
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