8 benefits of using a virtual key in hospitality
A virtual key is the smartphone version of the key or pass found in most hotels. Its mobile version facilitates the guest journey and optimises the welcome at reception…
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8 benefits of using a virtual key in hospitality
A virtual key is the smartphone version of the key or pass found in most hotels. Its mobile version facilitates the guest journey and optimises the welcome at reception…
read more
Hotel Grand Strategy Starts with Your People
A new year means a new mindset. And 2021 will be an interesting period as the entire hospitality sector looks for a fresh start…
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Hospitality startup Cosi raises €20M to fuel European expansion
Germany-based hospitality startup Cosi Group has raised €20 million to accelerate expansion in Europe.
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Rethinking hotel distribution channels
What is hotel distribution? A hotel distribution strategy is a plan of action for selling rooms profitably through a variety of channels.
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Boutique Hotelier Palisociety to Global Giants: We Don’t Need You to Fuel Our Growth
An alternative hotel universe actually thrived — or at least appeared to — over the last year while all operators in the industry struggled with their worst financial year on-record.
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Prepare now for the return of groups and meetings
The pandemic has dramatically accelerated the industry’s move toward the adoption of disruptive technology.
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Industry Veterans Launch Hospitality Management Company
Hospitality industry veterans Chris Manley, formerly with Stonebridge Companies, and Jeff Blackman, founder and president of Bedford Lodging, have launched hotel management company Five Senses Hospitality Management™…
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Reexamining the Communications Hierarchy for Centennial Guests
It seems like just yesterday we were talking about how to adjust your method of communications to better appeal to millennial guests…
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Oyo’s Recovery Work Includes Progress on Technology Fixes
Among the highest items on the wish lists of Oyo hotel owners and managers, according to a partner survey, is the ability to assert more direct control over room rates, and to have the flexibility to extend stays and process early checkouts in the…
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Understanding crime patterns and hotspots in the context of hotel security design
Crime does not occur randomly or uniformly in time or space, or society. Crimes do not happen randomly or uniformly across all hotels the same way. Arguing for uniformity was once popular, but now seems indefensible…
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Tiered Marketing Approach To Hotel Recovery
Hotel markets across the US are behaving differently. They are rebounding at a different pace. Even hotels within the same market are not seeing the same patterns.
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Hilton Walloped by $720 Million 2020 Loss That Pushes Hotel Giant to Permanent Cost Cuts
The world’s second largest hotel company stalled at the end of 2020 in its pandemic recovery, but company leaders say they used the crisis as an opportunity to position the business for higher earnings and lower labor costs in the future…
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Choice Hotels Sees Budget Brands Deliver 2020 Rarity: Profitability
A hotel portfolio of properties largely in drive-to settings and outside major urban centers enabled Choice Hotels to clinch a profitable year despite a global pandemic that decimated travel demand.
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Accor partners with Microsoft for hybrid meeting concept
Accor has collaborated with Microsoft to launch a new hybrid meetings concept powered by Microsoft Teams technology.
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HB Exclusive: NextGuest Merges with Cendyn
Cendyn, a leading provider of cloud software and digital marketing services for the hospitality industry, and NextGuest, a New York and Munich-based CRM and digital marketing leader, combine to become the largest scalable CRM and digital marketing…
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IHG Hotels and Resorts launches sustainability programme
IHG Hotels and Resorts has today launched an internal sustainability programme called ‘Journey to Tomorrow‘…
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Is hospitality ready to service the digitally savvy travel consumer?
Today’s typical online travel consumer – your past, current and future hotel guest - is exposed to more than 250,000 digital micro-moments a year, from social media interactions to messaging to quick reads of the headlines on their smartphones…
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The Post-Pandemic Hotel Experience from the Experience Expert
As COVID-19 continues to upend travel and rewrite daily habits, hotels must nevertheless continue to differentiate their products in order to better appeal to guests in the next normal and build revenues…
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