IHG Drops Holiday Inn and Crowne Plaza Hotels With Lousy Customer Service
The pandemic nosedive in business helped IHG accelerate its plan to cut a few bad apples from the Holiday Inn and Crowne Plaza network…
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IHG Drops Holiday Inn and Crowne Plaza Hotels With Lousy Customer Service
The pandemic nosedive in business helped IHG accelerate its plan to cut a few bad apples from the Holiday Inn and Crowne Plaza network…
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A list of what will last from the pandemic
We all talk about when things will return to how they were in 2019 after COVID-19 is long gone. Some are optimistic; others say there’s no going back…
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New revenue streams opening up for Dubai hoteliers thanks to new visa types
StayWell Holdings regional director for the Middle East, Colin A. Baker, says there are myriad new opportunities
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NH Hotel Group joins Global Hotel Alliance
NH Hotel Group will join Global Hotel Alliance (GHA) and merge the NH Rewards loyalty program with GHA’s Discovery loyalty program in early 2022, establishing Discovery as one of the 10 largest loyalty programs in the hospitality sector, with more…
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New York hotels are poised to make a brand new start of it
On the heels of a tough winter, New York's embattled tourism and hospitality sectors may finally be turning the corner.
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London hotels club together to launch inaugural Hotel Week in May
A collection of some of London’s best hotels are to collaborate for a special week in May to celebrate the reopening of the capital’s hospitality sector.
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Moscow's palatial Yeliseyevsky food hall closes after 120 years
Yeliseyevsky Food Emporium, an iconic food hall set in a palace in Moscow, is closing its doors after 120 years in business.
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Europe’s hotels see values fall by up to 15%
Sharp declines in revenue caused by the pandemic coupled with a more cautious approach to lending has prompted hotel valuations to fall over the past 12 months, although not as steeply as some had initially anticipated…
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Managing Guest Relations and Upholding Corporate Digital Responsibility In The Hospitality Industry
Technology is evolving at a record pace, and these emerging digital technologies are now reshaping traditional business practices…
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Accor’s Mark Willis on the rise of lifestyle brands: “I’m fully in”
Someone walks past our photo shoot and does a double take at the man sitting in the chair having his photo taken (the picture is the one you can see on the opposite page)…
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A Consultant’s Perspective on the Pandemic in 2021
The pandemic continues to plague our operations and practically all aspects of our daily lives…
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How Contactless Platforms Offer a More Personalized Experience
Josh Phillips swore he would never employ a contactless platform or app because he wasn’t sure how it would be received. “My original hesitation was always ‘how would guests react to ordering on their phone?’”…
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‘Schitt’s Creek’s’ Rosebud Motel Can Now Be Yours for Just Under $1.6 Million
“Schitt’s Creek” may have aired its final episode almost a year ago, but the Pop original series is still attracting leagues of new fans (aka Schittheads) thanks to its availability on Netflix, as well as continually racking up awards (it is…
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U.S. Hotels Make Bold Ask for More Aid From D.C. Despite Ongoing Recovery
Two weeks after the $1.9 trillion American Rescue Plan pandemic relief measure was signed into law, all legislative eyes are on a massive infrastructure bill emerging as the Biden administration’s next big-ticket item…
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Digital Upselling: Go Where The Margins Are!
Due to the ongoing pandemic, hotels have lost several months' worth of business. The reopening and rebound period are slower than initially expected and occupancy levels will take time to recover to pre-crisis levels…
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Why hoteliers should consider a phased approach to a revenue rebound
As we move through 2021, we are beginning to see distinct phases in the return to “normal” with many hoteliers making preparations for a multi‐staged recovery scenario…
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Tourism spend on track for positive 2021 rebound: Euromonitor
World inbound tourism spend is expected to rebound by 82 per cent in 2021, recovering from a 57 per cent year-on-year plummet in 2020, according to the latest research by Euromonitor International.
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Hotel Industry Honors Star Employees After Devastating Year
The American Hotel & Lodging Association (AHLA) and the American Hotel & Lodging Foundation (AHLA Foundation) today honored the women and men across the country who selflessly led their teams and supported their communities during a year unlike any…
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