태그별

A recent task force assignment sent me to a high end resort in Florida as Food & Beverage Manager.  While there still are plenty of challenges to be met during this recovery period in the industry, there are also many encouraging signs of a strong…
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As we are all aware, budgeting for 2022 will present some challenges. Without a crystal ball, we are going to need to use our knowledge to form new ways to plan for our future.
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When budgeting for 2022, historical data is no longer appropriate. Instead, hoteliers must establish a new baseline data set.
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The Kempinski Supervisory Board has resolved on an early extension of Bernold Schroeder’s mandate as Chairman of the Management Board of Kempinski AG and confirmed his role as Chief Executive Officer of the Kempinski Group. Mr…
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Kenneth Macpherson is the chief executive officer for Europe, Middle East, Asia and Africa…
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BWH Hotel Group announced that David Kong, president and CEO, will be retiring at the end of 2021. Kong, the industry’s longest running CEO, joined Best Western Hotels & Resorts in 2001 and was named CEO in 2004…
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As the hotel industry continues to recover from the ongoing COVID-19 pandemic, there will almost certainly be opposing views on which pandemic-related service adjustments will have future staying power…
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The Covid-19 pandemic boosted an already growing trend of dog owners traveling with their pooches, and hotels are stepping up with lenient policies and extra amenities to entice guests who don't want to part with their canines…
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Hotels or accommodation providers get a variety of guests. While it may not be possible to give them strict labels, it is considered useful to segment the guests under certain categories…
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One of the favorite chapters I wrote in my recent book, I’ll Be Back: How to Get Customers to Come Back Again and Again, was about why customers would terminate their relationship with you…
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An affiliate of Cascade Investment LLC, a longstanding shareholder, has entered into a definitive agreement to acquire a controlling interest in Four Seasons Hotels and Resorts.
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Whether hosted in the cloud, on premise, or in a self-managed data center, managing your security risks should be IT’s top priority to keep your data, and your guests, safe
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Yes, that retail sector – the one that has been all but obliterated by the pandemic…
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Like the rest of the world, the Eastern Europe region has not escaped the COVID-19 pandemic, although each country's government response has differed, according to Phocuswright's latest travel research report Eastern Europe Travel Market Report…
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A lot gets written about certain things in the hotel industry and others not so much as a mention. I am not saying it is simply a matter of blatant favoritism or anything like that but it is not lost on me that certain items get the limelight…
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Elie Khoury, executive vice president of operations at Aimbridge Hospitality, has faced many operational challenges during his 25 years in the industry. With each downturn, Khoury believes, hotel operators grow smarter and wiser…
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UKHospitality and the BII have welcomed the opportunity to comment on the Government’s Business Rates Revaluations Consultation.
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Global cybercrime is expected to grow 15% year over year for the next five years, costing companies worldwide an estimated $10.5 trillion by 2025 – more than triple the cost of $3 trillion in 2015.
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