Hoteliers Pivot on Multiple Fronts as the Industry Rebounds Post COVID-19
Investing in technology now after two years of dismal results may seem counterintuitive, but the financial benefits and improved guest experience will be significant.
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Why your hotel needs a daily pick-up report
You might be reading this and saying to yourself, “Well, for sure every hotel needs a daily pick-up report.” But I bet you would be surprised how many hotels do not use their pick-up report and or they do not use it properly…
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Incorporating the great outdoors indoors comes at a high cost — but ultimately with a high return on investment for hoteliers, and their guests.
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Best Practices for Cyber Safeguards in an Evolving Travel Industry
Welcoming travelers back while still absorbing the shockwaves of the COVID-19 pandemic has spurred a digital evolution for the travel and tourism industry. A rapid move to the cloud offers new ways of reaching customers—and introduces new risks…
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Is there a direct online channel dilemma?
A recent, very heated, discussion on LinkedIn about direct online vs OTA distribution prompted this article…
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SHORT-TERM RENTAL INDUSTRY MUST DO A BETTER JOB VETTING TRAVELERS
In July 2011, I got a call from Brian Chesky. HomeAway was six years old, having been formed by acquiring the grand dames of the online vacation rental industry. What, he asked, did HomeAway do when a guest tried to destroy the home…
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HB Exclusive: New president/COO at Rockbridge Hospitality
Rockbridge has appointed Tom Healy to the role of president/COO of Rockbridge Hospitality and existing operational affiliate, Bridgepoint Hospitality. He brings more than 30 years of hospitality leadership experience to this new role…
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FOUR TRENDS FOR NOW, FOUR FOR LATER
You likely have your blinders on for the summer ahead. It will be an exciting one, to say the least, as travel recovery gets underway and we continue to contend with labor problems…
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citizenM Launches the First Hotel Membership of Its Kind
The disruptor of traditional hospitality industry takes a new approach to loyalty programs
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HOW HOTELIERS CAN USE EMAIL TO CAPTURE THE RETURN OF TRAVEL
Travel might not be quite back to pre-pandemic levels yet, but it’s getting there – especially for leisure travel.
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WHITE LABELS ROCK THE BOAT ACROSS ASIA
There is one truism about the connection between trends and the global pandemic that could not be more accurate: COVID-19 for the most part is an accelerator towards a future that was already coming, suddenly pushed into the path of a speeding…
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Rearranging the Communications Hierarchy in the Post-Pandemic
Now that Covid is waning, it is time for us to re-examine how to use communications media to our full advantage…
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Is Technology the Secret to Successful Hotel Franchise Partnerships?
Franchise owners thrive from the latest advancements in hotel tech to drive automation, productivity, guest service, and revenue
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How To Optimize Data Security At Hotels
Data – it’s the currency of the modern age…
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Omni Hotels & Resorts has appointed Kurt Alexander president of the company, replacing Peter Strebel, who will now take on the role of chairman.
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Guest Service: the Path Forward
A few months ago, we shared our experience during the pandemic, adding our voice to an industry struggling to come to terms with not only what we had gone through to date, but with finding a way forward in a new landscape…
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FRANK CONVERSATION WITH ATLANTIS PRESIDENT, MD AUDREY OSWELL
As the first woman to serve as the president and managing director of Atlantis Paradise Island Bahamas, Audrey Oswell said despite the leadership obstacles she has faced, they never got in the way of her achievements…
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SP Square Selected by OYO Hotels as The Company Standard for Performance Management Platform
World’s third largest hotel brand to implement SP Square’s advanced operations management technology platform as Company Standard.
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