태그별

Everyone compares themselves against themselves. Has their weight increased or decreased? Did their number of steps increase this week compared to the previous week? Did they get more sleep last night than the previous night…
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Despite the efforts of brand leaders to create meaningful differentiation of hotel flags, when I speak with both professional and social meeting planners, they generally express seeing very little difference, at least within any given market…
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The notion of employee training evokes images of yawn-inducing lectures that team members are obliged to attend. In fact, the opposite can hold true: training has the potential to be interactive, dynamic, and yes, even transformational…
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Which upselling offers work best? And how much ancillary revenue can I expect to make with upselling at my hotel?
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Previously, we tied together how employee culture and the employee links in the service profit chain.  The total employee experience drives customer satisfaction, loyalty, and business bottom profitability…
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Signing up a hotel operator can be a daunting task to some, while others consider it almost trivial. We believe a careful evaluation is in order to find the best match.
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Aren’t digital signs used mostly in retail? Aren’t they more commonly seen at events and such? Isn’t it only cinemas that use digital signs around their entrances? In truth, digital signs are used in all those circumstances, but they are also…
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There are a variety of important steps hoteliers can take to reach carbon net-zero targets. Learn what they are in this Q&A with Andre Marino of Schneider Electric.
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Stagflation, or a mix of slow growth and high prices, would be an unfamiliar crisis. Even the shrewdest hotel executives and investors would need to be on guard.
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Though luxury hotels are typically the first segment to feel the sting of calamity, they, on average, have a sharper recovery compared to other segments.
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It seems the new normal in hotels is smaller sales teams and the battle cry from these teams is “We are too busy to sell.” RFPs are rolling in again and all they can hope to do is to keep up with them—one at a time…
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The ever-evolving state of the restaurant industry has made restaurant management as relevant as it is challenging. Ralph Nader, CEO of Amber Consulting, unpacks this topical issue.
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Travel recovery is getting started, but to keep the gravy train going hotels must look not only at what the post-pandemic guest wants but also the customer two years, five years and a decade from now…
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There’s no way you can avoid the topic of inflation if you’re reading or watching the news. With COVID-19, and now the Russian-Ukrainian conflict, we witnessed a massive increase in the costs of products and services…
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First, you get to work, and you get to take a look at all of the audits from the night before. Handle the drop from all of the money made during the night shift, and count behind all of the figures the worker left behind…
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The right tools can help you look deeper into the market to better understand where business is going.
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Is sustainability in the hospitality industry just another trend?  Is it one more thing to "check off the list" for General Managers and Marketing Directors to gain a competitive edge or catch up with the hotel next door that just got a green label…
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A while ago, I was conducting some focus groups with frequent travelers.  The participants were educated, experienced, and frequent guests at hotels and resorts…
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