태그별

Call Erik Warner the conscience of the hotel business…
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Hotels have talked about attribute-based selling for years. Yet a new study gives more support to the concept, where a traveler chooses perks, such as a view from a high floor, to get a bundled price upfront…
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Autocratic and overbearing styles of leadership were once considered socially and professionally acceptable in certain types of organizations…
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Accor on Tuesday announced a restructuring of its hotel portfolio around two dedicated divisions, while the Board of Directors reaffirmed its support of Sébastien Bazin as its chairman and CEO, a position he has held since 2013…
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If I know anything about sales and selling now, it is largely because of my own experience and that is primarily failures.
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Millennials think they invented experiential, lifestyle brands. But Margaritaville CEO John Cohlan was perfecting these ideas before many of today's hotel execs had sipped their first margaritas…
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I recently watched a documentary on fraud and why the auditors were unable to detect anything even when they were right on top of what was so obvious to the person featured in the interview…
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The ‘new normal’ as a term has been blatantly overused, but now with some very serious signals indicating a proper end to the pandemic come the summer of 2022, perhaps it can be applied one last time…
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Marriott International, Inc…
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All hotels, regardless of location, standard or size have late cancellations and no-shows. These tend to leave rooms empty and unsold, representing a financial loss at the end of the day…
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“Success is a continuous journey and not a specific destination” is how Amine Moukarzel, president and partner of Louvre Hotels Group and Golden Tulip Hotels MENA, views the world…
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Hospitality workers face risks every day that can lead to injury while on the job…
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The nature of the hotel industry is changing in Latin America with third-party managers starting to gain traction as more viable option for owners who can benefit from some scale, more sophisticated management practices and services…
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The hotel industry’s recovery after the pandemic has largely been driven by leisure travel. This season, hotels are experiencing a surge in occupancy for leisure travel. However, business travel is yet to make a full comeback post-pandemic…
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Sad to say, hotel managers – unwittingly or not – often hold negative perceptions of older workers. People older than 50 make up less than a fifth of all hotel employees. Where does this apparent aversion to employing older people come from…
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Some instincts are timeless. And in hotels, the need for giving and receiving hospitality is one of them…
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Employers face unprecedented challenges in 2022 trying to retain and attract well-qualified workers in the current high-demand environment for workers given the low unemployment rate and workers' low job satisfaction and high expectations…
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While upselling often gets touted as a great way to boost revenue and the guest experience, its importance goes way beyond that. 
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