태그별

If you have been working in the hospitality industry in the last few years, chances are you’ve been hearing catchphrases like “stay on brand” and “that’s very on brand” more and more often.
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Meetings are the black hole of productivity. I’m not saying this just to be dramatic. There is plenty of evidence coming your way. Keep reading!
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A few weeks ago, I was in New York City, crossing the Brooklyn Bridge. I felt the slightest sway, a barely perceptible give as I drove…
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The hospitality industry has gone through a transformational phase over the past three years…
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The travel industry is always in a state of flux. New technologies emerge, consumer travel habits change, and new trends emerge…
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As unpredictable as it can be at times (especially through the COVID-19 pandemic), forecasting is still an important part of running a hotel and being able to make strategic revenue management decisions…
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We’ve all experienced it. We’ve called the customer support line, and a pre-recorded message answers stating, “Press one for this, two for that, etc., etc. Well, it happened to me again – the third time this week – and this is how it went down…
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Hyatt's move to change its revenue management software foreshadows a broader trend. Expect more hotel companies to embrace automation while looking at a bigger picture than just the supply and demand of rooms…
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Wasn't it just a few years ago, after enduring the "great recession," that the prevailing consensus was "another industry disruption of this magnitude will never occur again in our lifetime"?
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Hotels are increasingly being turned into co-living spaces in markets where institutional investors are hunting for cheaper alternatives to residential conversions and high rental growth potential, according to JLL…
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Europe's summer travel surge has been a boon to hotel giants Marriott International and Hilton, with both companies crediting the return of international travel to Europe as a key revenue driver during the second quarter…
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Brian Gullbrants has opened 23 hotels during his career and as a result developed a habit of personally delivering employee orientations…
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My story starts like this: Once upon a time when I was a candidate myself but there is nothing fairy or fabulous about this real-life experience of mine.
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No employee should be treated poorly by customers and I feel bad for the people who work at the airport luggage office.
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The thought process involved in the branding decision process will undoubtedly impact the long-term success of the asset…
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For a long time, hotels have been educated on the benefits of personalized offers. Algorithms can not only can personalize offers but can also pricing.
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After a two-year hiatus, travel is back in full swing - and so are the hackers, looking to take advantage of your brand reputation and hack your customer accounts.
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Marriott International reported second quarter earnings on Tuesday, beating consensus estimates nearly across the board and reinstated guidance for the second half of 2022 that suggests further improvement in operating fundamentals…
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