태그별

Abby Murtagh says she is laser focused on further developing her team because an elevated and empowered staff is what she believes drives results for owners at the recently renovated Arizona Biltmore, A Waldorf Astoria Resort…
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Entrepreneur Sheila Johnson has been steadily expanding her luxury hotel empire. Some call her business, which has lately generated buzz, an overnight success that's been 17 years in the making.
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Spoiler alert: if you are looking for a quick answer to this Shakespearean-like question, you will not find it. As a matter of fact, you are probably going to walk away from this post with more questions than answers. But this is to be expected…
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Hoteliers are knee deep preparing 2023 budgets, but until the hospitality industry is back in full swing, many will be looking for ways to short-cut spending…
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IHG Hotels and Resorts has revealed that parts of its technology systems have been “subject to unauthorised activity”.
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Cloud migration, tech lounges, chatbots and robots are all technologies with great potential: both to streamline and drive better service, and to grant hackers access to your brand’s technology stack.
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There’s no one-size-fits-all solution to verification and authentication issues, but businesses can improve the lives of their customers and employees through the use of passive biometric technology.
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Brian Gullbrants has opened 23 hotels during his career and as a result developed a habit of personally delivering employee orientations…
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Travelodge has unveiled the first two new-build hotels featuring its recently-launched “budget luxe” design concept.
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“Life is flamboyant and sassy,” according to Serge Trigano, the co-founder of Mama Shelter. The entrepreneur is making his mark on the hospitality industry by creating a new lifestyle boutique accommodation concept…
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After a two-year hiatus, travel is back in full swing - and so are the hackers, looking to take advantage of your brand reputation and hack your customer accounts.
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Eighteen organizations committed to advancing women in hospitality industry leadership have joined forces to maximize their efforts through collaboration and partnership…
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As many businesses prepare for a potential recession, hoteliers and resort managers can arm themselves against rising fraud costs through education, awareness and prevention.
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At age 77, the only thing Sir Rocco Forte is considering is the way forward – to see what Rocco Forte Hotels, now celebrating its 25th anniversary, can do next…
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After 40 years of welcoming travelers from across the beautiful wilderness of sub-Saharan Africa and India, I stepped away from the business at the end of last month…
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Planning for a ransomware attack is like planning for your own funeral: No one wants to do it, but everyone is better off because of it.
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Cybercriminals are finding new ways to hold their victims hostage – and a recent cyberattack on a luxury resort should serve as a warning for your business.
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Marriott International has suffered a security breach potentially affecting up to 400 customers…
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