태그별

The Safety Week Program aimed to equip employees with the knowledge and skills to effectively handle any emergency situation that might arise.
read more

Airbnb has announced sweeping changes to its policy on security cameras inside a rental unit. The changes are likely to give guests more peace of mind while at the same time leaving some hosts frustrated that they cannot monitor their property as…
read more

We know that reputation management is important, but how involved should revenue managers be in that process? I brought this topic to the leaders of the HSMAI Revenue Optimization Advisory Board to discuss our role in reputation management. Below…
read more

Tim Gerhold, general manager, The Golden Hotel, Ascend Hotel Collection in Golden, Colorado, definitely has the often-mentioned hospitality gene. That guest-first sensibility was on full display when, mid-interview with LODGING, he didn’t hesitate…
read more

'I was taken aback. I didn't know how to react,' said thwarted Orillia hotel guest after the nearby Quality Inn rejected his stay because his family lives in the area.
read more

The Cosmopolitan Hotel in Las Vegas, a Marriott Autograph Collection property, now has a $75 minimum for room service. And if you want proper plates and napkins, rather than cardboard and paper, there’s a $250 minimum for that…
read more

XO, the world's premier private aviation network, has announced an exclusive partnership with Romero Britto, considered to be the most licensed artist in the world, to celebrate innovation and creativity…
read more

This story begins in room 208 of The Belvedere Hotel. Sitting in the heart of Manhattan's theater district on West 48th Street, the hotel is used to having guests come and go as they see the sights and catch a show…
read more

Walled gardens, apple orchards and restored Roman villas: The Newt has it all…
read more

Luminary Hotel & Co. has been honored with the prestigious Alice S. Marriott Award for Community Service, presented in Washington, D.C. on Monday, Oct. 16…
read more

In the realm of hospitality, technology has evolved significantly, becoming more adaptable and proficient in supporting both staff and guests in terms of operational efficiency and the overall guest experience…
read more

Secrets of customer service as practiced by the greatest Five Star hotels in the world — from the trainer who teaches them…
read more

Brunello Restaurant, at Kempinski Hotel & Residences Palm Jumeirah has partnered with Careem to offer the service…
read more

For Xochitl Mendez, a housekeeper who has worked at an MGM hotel in Las Vegas for the past 14 years, cleanliness (or lack thereof) is a safety issue. “The rooms aren’t cleaned every day, and every day we see guests who are super, super annoyed…
read more

ResortPass helps travelers get access to hotel amenities without overnight stays, has created new market in hospitality industry…
read more

The Municipality of Rhodes has honored a number of repeat visitors from the United Kingdom, Sweden, Poland, and the Netherlands for the continued love and support they show to the island…
read more

Is a fee for extra pillows next? In a world where convenience often comes at a premium, hotels are redefining the boundaries of what was once considered a standard perk…
read more

Artificial intelligence will soon recommend personalized services to hotel guests based on their previous stays and preferences thanks to its emerging hyper-personalization features, revealed the CEO of a US-based AI insights company…
read more