How hotels can use top-of-funnel data to capture recovering demand
As hoteliers engage in the budgeting process for 2021, one thing that’s clear is that demand and financial projections for the months ahead are anything but clear…
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How hotels can use top-of-funnel data to capture recovering demand
As hoteliers engage in the budgeting process for 2021, one thing that’s clear is that demand and financial projections for the months ahead are anything but clear…
read more
What Hotel KPIs Analyze Complete Operational Performance?
Consulting the right hotel KPIs can help juice a hotel’s bottom line. But just any old metric won’t do. If hoteliers want to uncover financial weak spots, revamp operations and boost profit, it requires complete operational metrics…
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By James Houran, Managing Director at AETHOS Consulting Group, Co-authored by Saree Mansbach
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European 'traffic lights' system aims to reopen travel
The European Union has announced a “traffic light” system in the hope of restarting international travel.
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Crisis communication tips for PR professionals
A badly handled PR crisis can have a negative impact on companies for years, driving away customers and damaging brand reputation…
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CEOs hope for a strong 2021 as crisis continues
With vaccines and more efficient testing on the horizon, the coronavirus might not go away completely, but it can be handled and business will come back, hotel industry CEOs said on a panel as part of the online NYU International Hospitality…
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Hyatt CEO Says Second Wave of Virus Will Curtail Hotel Industry’s Ongoing Recovery
Hoteliers have been generally optimistic about the hotel industry’s pandemic recovery pattern heading into the winter, typically a drop-off for leisure travel. Hyatt’s CEO Mark Hoplamazian just gave the industry a much-needed wake-up call…
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Affordable & COVID-Safe Guestroom Changes That Pay Off
As designers, we naturally look for ways to solve problems that come up in the environments we live in and professionally serve. It’s been no different since COVID-19 began to impact all of our worlds…
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SNCF sets up testing centres at railway stations
France’s national rail company SNCF has partnered with medical firm Loxamed to set up mobile Covid-19 testing kiosks at rail stations across the country.
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New Fornova Report Gives Actionable Insights To Hoteliers For Navigating the COVID-19 Crisis
As hotels around the globe continue to grapple with the impact of the coronavirus pandemic, we have released a comprehensive report exploring the steps hotels can take to navigate the ‘new normal’.
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Hotel industry performance: EHL's Pulse-Taker reveals 5 pain points
The year 2020 will be marked in history, surely for the travel and hotel industry. Most hotels suffer from a sudden disruption due to COVID-19 crisis and the consequent travel regulations…
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Evolution of Hotel Upselling: Improve Experience, Revenue and Reputation
The hospitality market has changed, it has evolved. The hotel is no longer a place to spend the night but has become a fundamental part of the guest’s experience and Hotels can offer to the guests much more than a room…
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Why The Pandemic Will Lead to a Surge of Meetings Business for Hotels and Venues
Much like the growing popularity of the leisure 'staycation,' the business 'staycation' reveals itself as a predominant post-COVID-19 trend that will leverage hotels within driving distance
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ACI: Almost 200 European airports face insolvency in coming months
Airports Council International has issued a stark warning on the future of European airports, as new data shows a loss of nearly 1.3 billion passengers at European airports since January. ACI Europe said that an estimated 193 airports face…
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Back Light: 4 Hospitality Trends Shaping the Meetings Industry
Editor’s Note: As part of Back Light, a series of articles sharing illuminating insider observations, we asked Andrew Moffett to walk us through his career transition and his vision for the future.
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How to keep your direct guests and steer the traveler booking motivations away from the OTAs?
A recent study conducted by Expedia Group claimed travelers are 57 percent more likely to book a hotel via an OTA than before the pandemic, as a result of emerging traveler booking motivations such as: To get the best nightly rate (69 percent), To…
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10 new creative room types to boost revenue
Hotel marketing has always been a blend of creativity and data. There’s equal parts of data-driven revenue management, copywriting and consumer psychology…
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Here are our winter marketing recommendations for your hotel
It’s not going to be a typical winter, by any means…
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