유형별

A focus piece that resumes the challenges of independent hotels in their CSR journey…
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There are a variety of important steps hoteliers can take to reach carbon net-zero targets. Learn what they are in this Q&A with Andre Marino of Schneider Electric.
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THE startup he founded was acquired by Booking Holdings and now he’s the CEO-in-waiting of Agoda, waiting to step into the role on July 1. How did he get from founder to employee to CEO?
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BWH Hotel Group has emerged from the pandemic with a strong balance sheet, while also providing relief worth millions of dollars to their member hoteliers, according to President and CEO Larry Cuculic…
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Stagflation, or a mix of slow growth and high prices, would be an unfamiliar crisis. Even the shrewdest hotel executives and investors would need to be on guard.
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It seems the new normal in hotels is smaller sales teams and the battle cry from these teams is “We are too busy to sell.” RFPs are rolling in again and all they can hope to do is to keep up with them—one at a time…
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Amid the cacophony from the social networks and other media, the word VEGAN is becoming more and more talked about…
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The right tools can help you look deeper into the market to better understand where business is going.
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Is sustainability in the hospitality industry just another trend?  Is it one more thing to "check off the list" for General Managers and Marketing Directors to gain a competitive edge or catch up with the hotel next door that just got a green label…
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The global travel and tourism industry's post-pandemic recovery is gaining pace as the world’s pent-up desire for travel rekindles.
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A while ago, I was conducting some focus groups with frequent travelers.  The participants were educated, experienced, and frequent guests at hotels and resorts…
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For some hoteliers, a Revenue Management System (RMS) seems like the ticket to higher occupancy and room rates. Get the software, input some data and away you go. Or something like that.
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As travel ramps up, travel professionals face a slew of challenges, including staffing shortages, burnout, high prices and low availability.
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A recent, very heated, discussion on LinkedIn about direct online vs OTA distribution prompted this article…
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While it may be true that there is no "one-size-fits-all" model for guest satisfaction in the hospitality industry, The Outrigger Way has gotten us fairly close to cracking the code.
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A tech revolution has been ushered in over the past decade, setting the stage for transforming the online space as we understand it…
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For owners, managers, and employees alike, the past few years have been, in a word: unpredictable!
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A few months ago, we shared our experience during the pandemic, adding our voice to an industry struggling to come to terms with not only what we had gone through to date, but with finding a way forward in a new landscape…
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