Where Everybody Knows Your Name. Lessons on Guest Loyalty From a Beloved Sitcom
The American sitcom "Cheers" is ranked as one of the most popular television shows in history…
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Where Everybody Knows Your Name. Lessons on Guest Loyalty From a Beloved Sitcom
The American sitcom "Cheers" is ranked as one of the most popular television shows in history…
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3 ways to build business resilience for hotels & resorts
The uncertainties brought by COVID-19 were a deadly blow to both livelihoods and bottom lines, and it continues into 2021…
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New Research: 5 Things Hoteliers Need to Know About OTA Travelers
Travel providers continue to feel the effects of the Covid-19 pandemic, but many would agree that as widespread vaccine inoculations roll out, rapid testing sophisticates, and health passports are developed, there is a light at the end of the…
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Accor’s Mark Willis on the rise of lifestyle brands: “I’m fully in”
Someone walks past our photo shoot and does a double take at the man sitting in the chair having his photo taken (the picture is the one you can see on the opposite page)…
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U.S. Hotels Make Bold Ask for More Aid From D.C. Despite Ongoing Recovery
Two weeks after the $1.9 trillion American Rescue Plan pandemic relief measure was signed into law, all legislative eyes are on a massive infrastructure bill emerging as the Biden administration’s next big-ticket item…
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Luxury hotels urged to enliven social media offerings to tap into Chinese consumer market
Social media may be the best way for luxury hotels to tap in to China’s enormous consumer market, according to a recent study co-authored by Mr Xinhai Mou, Dr Lisa Gao of the School of Hotel and Tourism Management (SHTM) at The Hong Kong Polytechnic…
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Why hoteliers should consider a phased approach to a revenue rebound
As we move through 2021, we are beginning to see distinct phases in the return to “normal” with many hoteliers making preparations for a multi‐staged recovery scenario…
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8 benefits of using a virtual key in hospitality
A virtual key is the smartphone version of the key or pass found in most hotels. Its mobile version facilitates the guest journey and optimises the welcome at reception…
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Want your hotel to rank higher on Google? Do this.
True story: I used to hate SEO. As a hotel marketing manager sitting on-property, it felt like this big, challenging, technical task hovering over everything I did….
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Tripadvisor Takes Unusual Route With Private Equity Help to Build Its New Subscription Offering
Tripadvisor acknowledges that it is building its new subscription program, Tripadvisor Plus, with wholesale rates from “aggregators” — that it refuses to identify — covering 100,000 hotels…
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5 Reasons Why Hilton Continues to Grow Its Global Footprint, Despite Covid-19 Challenges
The Covid-19 pandemic has had an extraordinary impact on the global hospitality industry — yet Hilton saw continued growth and development across all categories and brands in 2020…
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Marriott’s Arne Sorenson Passes Away; Industry Reacts
Arne M. Sorenson, president/CEO of Marriott, unexpectedly died yesterday. He was 62. In May 2019, the company announced that he had been diagnosed with pancreatic cancer. On Feb…
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10 new creative room types to boost revenue
Hotel marketing has always been a blend of creativity and data. There’s equal parts of data-driven revenue management, copywriting and consumer psychology…
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“Lifelong learning”: why dual education institutions will lead the way
By 2022 – in just one year – more than 40% of core skills required to perform existing jobs are expected to change, as estimated by the World Economic Forum in their recent call for a “global reskilling revolution”…
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SB Architects Forecasts Trends Set to Shape the Future of Architecture
SB Architects, an award-winning international architecture firm focusing on designing soulful and inspiring destinations across hospitality, residential and mixed-use, has released the top trends they anticipate defining 2021 and beyond…
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How to prepare your hotel for summer staycations
Becoming increasingly apparent is the unlikelihood of summer holidays abroad. With dreams of boarding planes and jetting away into the sunshine essentially dashed, all any of us can do is start thinking about staycations…
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Airbnb: 2021 Will Be the Year of Meaningful Travel
Airbnb has released a new report and highlighted how 2021 will see a shift toward more meaningful travel as the pandemic continues to limit mass tourism and afflict the industry overall…
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After a year marred by a global public health crisis, 2020 has left many thirsty for in-person social gatherings with friends and family…
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