Robot-phobia could exacerbate hotel, restaurant labor shortage
Using more robots to close labor gaps in the hospitality industry may backfire and cause more human workers to quit, according to a Washington State University study.
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Hotel check-in terminal bug spews out access codes for guest rooms
A self-service check-in terminal used in a German Ibis budget hotel was found leaking hotel room keycodes, and the researcher behind the discovery claims the issue could potentially affect hotels around Europe…
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Security Flaw Can Open Over 3 Million Door Locks, Mainly at Hotels
According to security researchers, the flaw can let a hacker unlock door systems from Dormakaba's Saflok brand, which is used across numerous hotel properties.
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There’s one thing a hotel website can never tell you about a property - OPINION
In a very clever recent brand campaign, Small Luxury Hotels (SLH) identified six types of travellers and teamed them with hotel experts to find the hotels that best suited their personalities.
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Only 2 days left to enter the Caterer Middle East Awards 2023 – Make your nominations now
Nominations are open until Friday, August 4, 2023 - Twenty five categories make up this year’s awards. Those entering are able to enter more than one category and enter the same category with different case studies multiple times…
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Customer Service Secrets from the Five-Star Hospitality Industry
Every business can benefit from treating customers like five-star guests.
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