Insights from the Customer: How Feedback Drives Quality in the Hospitality & Tourism Industry
Customer feedback can be a key component to driving quality in the hospitality and tourism sectors. Here’s how four key players from these industries approach feedback to drive satisfaction and attract more visitors…
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Court orders Sandals Grande Antigua to Pay $20,121.51 to Ex-Employee
A former kitchen supervisor has won his unfair dismissal case against Sandals Grande Antigua, which fired him in 2015 after alleging he stole cases of prawns and salmon…
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Owner Defaults on San Francisco Financial District Hilton Hotel
The InterGroup Corporation is a Delaware corporation formed in 1985, as a successor to Mutual Real Estate Investment Trust, a New York real estate investment trust created in 1965…
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GUEST POST: THREE COMMON MISCONCEPTIONS ABOUT HOTEL TECHNOLOGY
Peter Waters, executive vice president, hotel IT solutions of Amadeus, helps us bust the most-common myths told about hotel tech…
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Thai hotel investments accelerate and Inflows approach pre-pandemic levels
Hotel investment in Thailand is ramping up at the same rate as prior to the pandemic, driven by more hotel conversions and an increase in lending among banks, based on an optimistic tourism industry, according to hospitality consultant C9…
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With 11 inches of new snow in the last 12 hours, and 27 inches in the last 24, there's a lot of fresh pow at Alta…
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A Norwegian venture into hotel entrepreneurship in Cambodia
In 2003, Norwegian Karl Johan Remoy embarked on a journey. A journey that would take him from being a globetrotting consultant to becoming an entrepreneur in Cambodia’s hotel industry…
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Mastering the art of hotel investment: Crafting an exit strategy
Planning an exit strategy is an essential component of hotel investment that enables investors to align their objectives and goals with a well-defined roadmap for exiting their investment…
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Luxury hotel plans threaten East Jerusalem’s Armenian quarter
Activists say a controversial deal to build a luxury hotel could destroy part of East Jerusalem’s historical Armenian quarter, accusing the company behind the plan of paying people to seize land by force…
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Lake District manor hotel sold after 40 years
Aynsome Manor Hotel has been acquired off a guide price of £1.15m - Aynsome Manor Hotel in Cartmel, Lake District has been sold for £1.15m after 40 years under the same family ownership…
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Hotelier and magician Sarah and James Brown deeply missed
I admit that I have always felt a weakness for great hotels that have been doing exceptionally well for more than a century. Day by day, minute by minute…
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GAW CAPITAL SELLS SINGAPORE’S HOTEL G TO CAPITALAND’S ASCOTT FOR $180M
Gaw Capital Partners has completed the sale of the Hotel G in Singapore to an entity controlled by CapitaLand Group, according to corporate records filed with local authorities…
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Profits at Pettitt’s Talbot hotel and supermarket group Torski tumble by almost €2m
Post-tax profits at the business behind the four-star Talbot hotel group and the long-established Wexford-based Pettitt’s supermarkets fell by nearly €2m as inflationary pressures bite…
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Epstein docs reveal hotel magnate Tom Pritzker, kin of Democratic Illinois gov
Billionaire Hyatt hotel magnate Tom Pritzker's name turned up in latest Epstein documents - Billionaire hotel magnate Tom Pritzker was among the high-profile names revealed in the public release of unredacted court documents from a lawsuit against…
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AI platform translates hotel guests’ speech into actionable data and insights
The adoption of Artificial Intelligence in both travel and hospitality isn’t particularly new – many tech platforms and service providers have been utilising AI behind-the-scenes for years now…
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Smugglers’ Notch Resort hit with fines for safety violations after 3-year-old’s drowning
After Tate Holtzman went missing at a Smugglers’ Notch Resort day camp last summer, staff discovered a dark, water-filled hole about two feet across in the grass near a picnic table. The realization dawned on them. Lifeguards arrived…
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IT to thank for most of Radisson Hotel Group’s business initiatives
With over 1,250 establishments in 95 countries, Radisson Hotel Group is one of the world’s largest in the industry…
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Sweden and Finland are paralyzed by -40 degrees Celsius
The nerve-wracking chilliness can take a full blow if a country falters to -40 degrees Celsius…
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