Quick Wins to Convert Black Friday Bookings on Your Website
Black Friday has surged in popularity over the past decade, and it has become the most important day for hotels to capture online bookings.
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Quick Wins to Convert Black Friday Bookings on Your Website
Black Friday has surged in popularity over the past decade, and it has become the most important day for hotels to capture online bookings.
read more
During the session “The Lodging Industry Landscape: View from the Upscale Segment,” at the 43rd Annual NYU International Hospitality Industry Investment Conference, leaders gathered to discuss the current state of the upscale segment…
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Air France unveils latest menus by Michelin-starred chefs
Air France has a long tradition of working with Michelin-starred chefs for its onboard menus – most recently with three Michelin-starred Arnaud Donckele – and the carrier has this week unveiled its latest partnerships…
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Study: Cybersecurity confidence gap in hospitality, restaurant and retail sectors
New data released from Cornell University’s Center for Hospitality Research and FreedomPay, a global leader in data-driven commerce, reveals that while nearly all (96%) surveyed retail, restaurant and hospitality stakeholders are confident in their…
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New Research from Expedia Group Reveals Price No Longer Primary Driver of Travel Decisions
Report shows positive industry progress including steady global search volumes, rising business travel demand and double-digit YoY increases in holiday season travel searches.
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Money never looks after itself
I do not know about your experience, but for me growing up in the hotel world, and especially my first decade working in F&B and rooms, the adage, “Look after the guests and the money will look after itself,” was literally beat into my head…
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Meet Yahya Jan, the architect building the world's tallest hotel, Dubai's Ciel Tower
If you look out onto the Dubai skyline, you're likely to be admiring the work of Yahya Jan…
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This $1.5 Billion Deal Signals a Major Hotel Brand Trend
Wyndham’s move to terminate its management contracts with an acquired CorePoint has significant implications around where major companies want to focus their resources in a post-pandemic hotel environment…
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Horwath HTL elects John Fareed global chairman
During its 2021 Global Meeting, Horwath HTL revealed that John Fareed has been elected global chair. He will succeed Robert Hecker, who will continue as a member of the Horwath HTL Global Committee and managing partner of the Pacific Asia offices…
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HB on the Scene: CEOs talk labor, tech at NYU Conference
As the hospitality industry continues its march back from the COVID-19 pandemic, the 43rd Annual NYU International Hospitality Industry Investment Conference returned to an in-person event at the New York Marriott Marquis here…
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BUTLER HOSPITALITY NABS $35M TO GROW HOTEL “GHOST KITCHEN” CONCEPT
Hospitality startup Butler Hospitality has raised $35 million to expand its “ghost kitchen” dining concepts.
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Chexology Launches Chexpass, the Digital Claim Ticket for Apple Wallet and Google Pay
The First "Tap and Go" Technology That Eliminates the Paper Claim Ticket in Checkrooms
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The Best Check-in Experience Is Omnichannel
Like airlines, smart hoteliers will offer several options in order to provide a true omnichannel experience that meets guests’ needs on their own terms.
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Dealing With Angry Customers: Be Sincere When You Apologize
“I’m sorry.” Customers love to hear those important words, especially when they are calling about a problem or have a complaint…
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Wyndham Hotels & Resorts Reports Third Quarter 2021 Results
Company Increases Dividend 33% to Pre-Pandemic Level Raises Full-Year 2021 Outlook
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Accor's Third-quarter 2021 revenue of €589 million up 79% like-for-like
STRONG RECOVERY IN ACTIVITY DURING THE SUMMER. IMPROVEMENT IN EBITDA SENSITIVITY AND CASH BURN INDICATORS FOR FULL-YEAR 2021. ORGANIC OPENINGS AT 10,000 ROOMS
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Tripadvisor reveals new data in fight against fake reviews
Tripadvisor has released its 2021 Review Transparency Report, revealing in detail the volume of review contributions to the platform in 2020, the impact of COVID-19 on user-generated travel guidance and the multi-layered approach the website takes…
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Hilton reports Q3 net income of $240M
Hilton, for the third quarter ended Sept. 30, reported net income of $240 million. The company’s results were aided by the continued strength of leisure travel, as well as an uptick in business travel…
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