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Marriott International, Inc. has celebrated the launch of The Westin London City, its 1,000th hotel in Europe, Middle East and Africa (EMEA)…
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Serviced apartment brand Cove has opened two properties in the Netherlands. Edyn launched the Cove brand in the UK in June 2021, adding to its portfolio of brands such as Locke and Saco.
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Is the CEO or owner the most important employee of a business? They are the people who make the big decisions and determine the vision and strategy of the company…
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The hospitality industry has always faced a unique challenge that most other industries don’t have: Repeat customers are hard to come by. Studies show that around 90% of all hotel guests never return for a second stay…
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Investing in technology now after two years of dismal results may seem counterintuitive, but the financial benefits and improved guest experience will be significant.
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Choice Hotels International Inc. has entered into a strategic agreement with Circus Circus Hotel & Casino for the Las Vegas property to join the Ascend Hotel Collection…
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Social media is an important part of your hotel marketing strategy. It has evolved more rapidly than any other marketing platform in history and doesn’t show any sign of slowing down.
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World Heritage Day, also known as the International Day for Monuments and Sites, is celebrated on the 18th of April every year to raise awareness about the importance of preserving our heritage and culture…
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You might be reading this and saying to yourself, “Well, for sure every hotel needs a daily pick-up report.” But I bet you would be surprised how many hotels do not use their pick-up report and or they do not use it properly…
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Incorporating the great outdoors indoors comes at a high cost — but ultimately with a high return on investment for hoteliers, and their guests.
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Personalization is a buzzy word on many hoteliers' lips. But only a handful of operators, brands, and agencies, such as Rosewood, Virgin, The Nines, and Muzéo, seem to be truly learning how to deliver individualized service…
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The emerging EV automotive market could be a giant boon for the hospitality industry if hoteliers are willing to bet on it early.
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Welcoming travelers back while still absorbing the shockwaves of the COVID-19 pandemic has spurred a digital evolution for the travel and tourism industry. A rapid move to the cloud offers new ways of reaching customers—and introduces new risks…
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Accor and joint venture partner Ennismore have announced plans to open more than 1,000 properties under the Jo and Joe brand in China.
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In July 2011, I got a call from Brian Chesky. HomeAway was six years old, having been formed by acquiring the grand dames of the online vacation rental industry. What, he asked, did HomeAway do when a guest tried to destroy the home…
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Hilton will open its first net-zero hotel in the US next month, with bookings from mid-May. The hotel is in a building which was originally opened in 1970 as the Armstrong Rubber Company Headquarters…
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Rockbridge has appointed Tom Healy to the role of president/COO of Rockbridge Hospitality and existing operational affiliate, Bridgepoint Hospitality. He brings more than 30 years of hospitality leadership experience to this new role…
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You likely have your blinders on for the summer ahead. It will be an exciting one, to say the least, as travel recovery gets underway and we continue to contend with labor problems…
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