유형별

In our past Insights articles, we expounded upon the value of good translation and how content that is not only well-translated but can inspire CTA engagement in your marketing and outreach efforts. Indeed, it goes without saying that a customer is…
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There’s no one-size-fits-all solution to verification and authentication issues, but businesses can improve the lives of their customers and employees through the use of passive biometric technology.
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A famous portrait of World War II-era British Prime Minister Winston Churchill was stolen from an Ottawa hotel and replaced with a copy without staff noticing for months. It took officials at the Fairmont Chateau Laurier Hotel at least eight months…
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You've seen the renderings (or maybe you've created them) – bustling lobbies and dining rooms, tranquil spas and lanais, immaculate porte-cocheres that look like luxury car showrooms.
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Pro-snowboarder turned three-time Michelin star Chef Akira Back recently opened his 20th restaurant, Akira Back Dallas with the majority of his locations inside high-end hotels such as Yellowtail at The Bellagio in Las Vegas, as well as restaurants…
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Saudi Arabia has unveiled the master plan for its Rua Al Madinah Project which will be constructed in the area east of the Prophet’s Mosque.
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Egypt appears to be getting back on its feet after years of economic turmoil and social unrest, intensified by the pandemic…
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On joining a recent webinar where journalists shared their pet peeves with PRs, I took notice and reflected on my experience as a PR person pitching stories and content to the media.
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In 2015, Japan opened the world’s first all-robot-run hotel, and called it Henn na (or “Strange”) Hotel. The machine menagerie had a short run before management decided to change up its strategy in 2019, and replaced half the staff with humans…
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Many hotel restaurants do not have a sommelier. Or, if they do, there may be shifts where that position is not filled – midday lunches, for example…
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Ever thought about how you could make your hotel contact center work better for you? The hotel contact center plays a key role in converting first-time guests into regular guests and encouraging repeat business from existing patrons…
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While global interest in ecotourism has been growing at a rapid pace, inflation has also started to shape travel choices…
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For three-and-a-half years, Grant Romundt – co-founder of Ocean Builders – lived in a floating home in Toronto. 
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The most colorful description of a company's experience during Covid was conveyed to me by Joss Kent, CEO of AndBeyond, whose safari lodge business' strategy is driven exclusively by its sustainability-related impact objectives…
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Somebody put Baby in a corner: the remains of an upstate New York hotel that inspired the movie "Dirty Dancing" have burned down, according to the local fire department…
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The metaverse can be defined as a set of virtual shared spaces that are indexed in the real world and accessible via 3D interaction…
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If you have been working in the hospitality industry in the last few years, chances are you’ve been hearing catchphrases like “stay on brand” and “that’s very on brand” more and more often.
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Hotels are working within a world where change is at a pace never before experienced…
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